Head of Office

Norwegian Refugee Council, Somalia

Skill Required:, Project/ Programme Management
Preferred Experience: 
3 Years
Closing Date for Applications: 
3rd August, 2019

Job Description

NRC in Somalia/Somaliland

NRC has been active in Somalia/Somaliland since 2004 with four area offices in Kismayu, Mogadishu, Garowe and Hargeisa, providing protection and humanitarian assistance to refugees, internally displaced persons and returnees in Somaliland, Puntland, South Central and Jubbaland regions. NRC offers a comprehensive response for returnees and IDPs of high need, addressing their food security, livelihood, shelter, education, ICLA, and water, hygiene and sanitation needs and also responding to emergencies through NRC’s five core competences; Shelter, Education, Food Security and Livelihoods, WASH and Information, Counselling and Legal Assistance (ICLA).

NRC Somalia/Somaliland is part of NRC’s East Africa and Yemen regional operation which comprises of large-scale multi-country humanitarian and early recovery interventions spread across seven countries (Kenya, Somalia, Ethiopia, Djibouti, Yemen, Eritrea, South Sudan, Uganda and Tanzania). NRC’s overall strategy in the region is to enhance protection and promote the rights of displaced people in humanitarian need by improving living conditions and seeking durable solutions. The regional office is based in Nairobi and works with country programmes to ensure standardization of programmatic and operational approaches, promote multi country programming and ensuring quality and coordination.

Role Specific Information

The Head of Office is responsible for the management of the field offices in eastern regions of Somaliland and activities within his/her area of operation. The following is a brief description of the role.

Generic responsibilities:

  • Administration of the field office
  • Monitor the core competency activities to ensure adherence to strategies and plans
  • Ensure adherence to NRC handbooks, policies, procedures and donor requirements
  • Training and development of staff
  • Local level advocacy
  • Monitor and evaluate the local security situation and provide regular security reports
  • Represent NRC, including cooperation with the UN, partners and national authorities
  • Organize the local procurement processes and transport
  • Personnel administration
  • Preparation of master support budget for the field office, monitoring the budgets and costs for the field office’s shared costs and support functions

Specific responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval.

  • Development of strategies, concept papers, proposals and situation analysis especially in the changing humanitarian and security context.
  • Coordination and quality control of project applications, optimal use of financial resources in the program, incl. project budget adherence developed by NRC´s project personnel
  • Develop good network and ensure close cooperation with the local administration at all level, local communities, and target groups.
  • Planning of programme/projects assessments, monitoring and evaluations are developed and implemented.
  • Ensuring quality implementation of projects in close cooperation with the Area Manager and Project Managers.
  • Ensuring that all NRC systems for programme, administration and financial management are implemented and adhered to.
  • Preparation of required reports to the Area Manager, donors, authorities, as well as quality control of project specific reports produced by NRC´s project personnel
  • Performance management of staff reporting directly to the head of sub-office is done regularly on the specified performance period.
  • Establish a good working environment based on the NRC values.
  • Ensuring optimal use of human resources, incl. promotion of team work and team spirit, securing adequate training of staff and promotion of talented staff
  • Report to the Area Manager, any violations of NRC’s Personnel policies and Code of Conduct
  • Representing NRC in relevant forums in the region by making sure NRC is well positioned.
  • Coordinating NRC programme activities with local and national authorities, United Nations agencies and other national and international agencies/organizations
  • Active participation in and promotion of coordinating bodies aimed at filling gaps and improve the assistance to the target group i.e. cluster coordination’s.
  • Staying updated on all relevant political and policy issues related to the country and the region
  • Identifying, initiate and follow up on advocacy issues and actively promoting the rights of refugees and internally displaced persons (IDPs) in the area, in close coordination with the Area Manager and/or the Protection and Advocacy Adviser.
  • Responsible for the security of NRC staff and assets.
  • Ensuring that NRC staff adheres to NRC´s security rules and guidelines at all times.
  • Any other tasks assigned by line manager

Our Ideal Candidate:

  • We are looking for a university graduate strategic management, humanitarian, or related field in with a minimum of three years previous experience in managing offices with huge portfolio.
  • Experience working in complex and volatile contexts. Technical experience with start-up, exit or similar expertise relevant to the role. Negotiation and relationship building skill with different stakeholders. knowledge of humanitarian situation, triggers, shocks, political, security, and cultural awareness. Documented results related to the position’s responsibilities. Fluency in English, both written and verbal.

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people.


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