The post is located in the Operations and Support Section, PCT Information Systems (PCTIS) Division. The Division implements the ICT management framework for the portfolio of business applications supporting the PCT, a highly successful patent filing treaty. The Division comprises four Section, of which the Operations and Support Section, which also contains a Service Integration and Management Unit. There are two application development teams, a Quality Procedures and Control Section and additional roles are evolving towards strategy, demand and portfolio management functions. The Division collaborates with customers, third party suppliers and infrastructure teams and end users. It also delivers service desk, enterprise architecture, release and deployment coordination and systems operation services to the PCT.
As Head of the Section, the main role of the incumbent is to identify and manage resources needed for the planning, development and delivery of Operation and Support services for the PCT, ensuring high level of quality and timeliness. S/He influences senior level customers and project teams through change management initiatives, ensuring that the supporting IT layers (infrastructure, architecture, applications) are properly managed to provide agreed levels of service, security and data integrity. S/He plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business.
S/He works closely with the different Section Heads within PCT Information Systems Division, PCT Operations Division, PCT Business Development Division, PCT International Cooperation Division and liaises with Security and Information Assurance Division and the ICT Department to ensure coordination around, infrastructure, architecture and security matters.
Duties and Responsibilities:
The incumbent will perform the following principal duties: