Head of Support

Norwegian Refugee Council, Damascus, Syria

Skill Required:, Project/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
4th August, 2018

Job Description

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.
The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

NRC is assisting more than 500.000 people inside Syria, providing over 1,7 million humanitarian services per year. Using innovative approaches, working through strong field offices and dedicated staff, NRC is reaching some of the most vulnerable communities in hard to reach areas across all of Syria.

Our Ideal Candidate:

To support this mission, we are seeking a motivated humanitarian professional to join our Syria Response team. They are a university graduate with at least 5 years’ experience in a senior management position in a humanitarian or recovery context.

We are particularly looking for a candidate with strong analytical skills and an understanding of operational needs of humanitarian programming in the Middle East. They are an individual with with the demonstrated ability to perform well in a highly fluid environment with a good working knowledge of HR, Finance and Logistics operations in a humanitarian environment. Fluency in written and verbal English is essential.

If this sounds like you, apply now to join one of the world’s leading INGO’s and be part of a team of highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Position Description:

The purpose of the Head of Support (HoS) position is to ensure that all support functions are providing high quality and efficient support to the country operation. The HoS wil also be responsible for designing, planning and leading the implementation of key strategic initiatives to improve systems and structures. This includes managing and providing oversight for critical change management processes to ensure that NRC’s in-country operational set-up evolves in accordance with strategic objectives and changes in the operational environment of the country program.

Generic responsibilities related to the position include:

  • Line management for support managers/coordinators including Finance, HR & Admin, Logistics and ICT
  • Member of the Country Management Group (CMG)
  • Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
  • Facilitate the support functions’ strategic input to the development of theCountry Strategy and Plan of Action
  • Provide input on operational support in proposal development, and coordinate and align operational support with programme plans
  • Responsible for ensuring quality support to project implementation.
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • Responsible for development of new country specific technical SOPs, guidelines and tools
  • Responsible for organisational learning related to programme support
  • Responsible fortechnical capacity building of support staff


Recommend your friend

Copyrights 2017. All rights reserved | Technology Partner: Indev Consultancy Pvt. Ltd