Head of Support Services

Danish Refugee Council, Khartoum, Sudan

Skill Required:, Project/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
9th February, 2020


Job Description

Management

  • Lead and manage the Support Managers and provide technical support to Base Managers (including people planning, performance, well-being and development)
  • Manage, deliver and report on current operations programme support in geographic scope, including for example, that budget review meetings are taking place, that SMT is presented regular financial reports etc.
  • Establish high performing support teams ensuring high-quality approaches are maintained
  • Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
  • Responsible for the strategic development, management and implementation of the support operations
  • Ensure appropriate technical support is available to programs, in line with organizational priorities
  • Ensure support for annual planning and review processes
  • Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.
  • Ensure that the Country Master Budget is updated on a monthly basis and is used to adequately prepare project proposals or cost cutting measures.

Operational Management

  • Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
  • Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
  • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
  • Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
  • Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
  • Ensure that all administrative and legal-related systems are accurate and maintained
  • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
  • Contribute to the development and implementation of DRC’s global development initiatives.

DRC Dynamics ERP System

  • Ensure ERP functionality is properly used by relevant staff
  • Apply reports and data analytics from DRC Dynamics to improve overall performance
  • Act as heavy user for most of the Projects & Finance functionalities

Experience and technical competencies:

  • Minimum 5 years of senior leadership experience in operations management roles with at least 2 years of experience in a similar role in an international NGO
  • Strong background in Finance and financial management essential
  • Proven leadership skills and a competence in people management, teambuilding and capacity development
  • Proven operational management experience and capability, including in conflict areas
  • Proven significant financial, information and systems management experience
  • Significant experience in procurement and tender processes
  • Proven analytical and critical thinking skills
  • Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate and persuade at high levels
  • Proven ability to lead and work effectively with others to achieve results
  • Understanding and experience of institutional fundraising
  • Understanding of the countries in which DRC operates and sensitive to the cultural context
  • Full professional proficiency in English
  • Experience with proposal development, budget development, and budget management
  • Excellent computer literacy required
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
  • Proven leadership skills and a competence in people management.
  • Proven operational management experience and capability, including in conflict areas.
  • Proven operational experience in one or more of the following thematic areas: financial, supply chain, human resources and information management.

Source:https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId=158177&uiculture=eng&MediaId=5


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