Head of Support Services

Danish Refugee Council, Damaskus, Syria

Skill Required:, Project/ Programme Management
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
30th March, 2019


Job Description

Overall purpose of the role:

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.
Operationally and strategically responsible for Finance, Human Resources, Supply Chain, Administration and/or IT.
Oversees, develops and provides strategic direction to his/her support areas.

Responsibilities:

Management:

  • Lead and manage the support managers (including people planning, performance, well-being and development)
  • Manage, deliver and report on current operations programme support in geographic scope
  • Establish high performing support teams ensuring high-quality approaches are maintained
  • Develop and improve operational approaches, compliance and systems, and support the Regional/Country Director to build and deliver effective and sustainable interventions.
  • Responsible for the strategic development, management and implementation of the support operations
  • Ensure appropriate technical support is available to programs, in line with organizational priorities
  • Ensure support for annual planning and review processes
  • Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

Operational Management:

  • Support the Country/Regional Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
  • Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision
  • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
  • Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
  • Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
  • Ensure that all administrative and legal-related systems are accurate and maintained
  • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
  • Contribute to the development and implementation of DRC’s global development initiatives

DRC Dynamics ERP System:

  • Ensure ERP functionality is properly used by relevant staff
  • Apply reports and data analytics from DRC Dynamics to improve overall performance
  • Act as heavy user for most of the Projects & Finance functionalities

About you:

  • Experience and technical competencies:
  • At least 7 years' experience in relevant field
  • At least 4 years' experience with people management
  • Experience in a similar role in an international NGO
  • Proven leadership skills and a competence in people management
  • Proven operational management experience and capability, including in conflict areas
  • Proven significant financial, information and systems management experience
  • Significant experience in procurement and tender processes
  • Understanding and experience of institutional fundraising
  • Understanding of the countries in which DRC operates and sensitive to the cultural context
  • Experience working in an ERP system, including
  • Full professional proficiency in English
  • Arabic speaking candidates are strongly desired

Source:https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId=155529&uiculture=en&MediaId=5


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