Head of Support Services
Danish Refugee Council, Damaskus, Syria
Closing Date for Applications:
Overall purpose of the role:
This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.
Operationally and strategically responsible for Finance, Human Resources, Supply Chain, Administration and/or IT.
Oversees, develops and provides strategic direction to his/her support areas.
- Lead and manage the support managers (including people planning, performance, well-being and development)
- Manage, deliver and report on current operations programme support in geographic scope
- Establish high performing support teams ensuring high-quality approaches are maintained
- Develop and improve operational approaches, compliance and systems, and support the Regional/Country Director to build and deliver effective and sustainable interventions.
- Responsible for the strategic development, management and implementation of the support operations
- Ensure appropriate technical support is available to programs, in line with organizational priorities
- Ensure support for annual planning and review processes
- Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines
- Support the Country/Regional Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
- Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision
- Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
- Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
- Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
- Ensure that all administrative and legal-related systems are accurate and maintained
- Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
- Contribute to the development and implementation of DRC’s global development initiatives
DRC Dynamics ERP System:
- Ensure ERP functionality is properly used by relevant staff
- Apply reports and data analytics from DRC Dynamics to improve overall performance
- Act as heavy user for most of the Projects & Finance functionalities
- Experience and technical competencies:
- At least 7 years' experience in relevant field
- At least 4 years' experience with people management
- Experience in a similar role in an international NGO
- Proven leadership skills and a competence in people management
- Proven operational management experience and capability, including in conflict areas
- Proven significant financial, information and systems management experience
- Significant experience in procurement and tender processes
- Understanding and experience of institutional fundraising
- Understanding of the countries in which DRC operates and sensitive to the cultural context
- Experience working in an ERP system, including
- Full professional proficiency in English
- Arabic speaking candidates are strongly desired