HR and Administration Manager

Danish Refugee Council

Istanbul, Turkey

Experience: 3 to 5 Years

Skill Required: HR and Admin

The Human Resources and Administration Manager will lead and manage Human Resources functions, provide overall advice, coordination and management to the Human Resources and Administration team as well as technical Human Resources support to the field offices. Ensure efficient support to the program in accordance with existing DRC policies and procedures.    

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

Duties and Responsibilities:


  • Lead and manage the Human Resources team (including people planning, performance, well-being, and development).
  • Provide technical support, advice and capacity build the Human Resources.
  • Advise and assist managers in Human Resources related issues and concerns.
  • Human Resources Policies and Support
  • Maintain and update Staff Human Resources Handbooks, policies, and SoPs as necessary.
  • Work closely with RO/HQ to share information and provide support as required.
  • Implement DRC’s HR systems, guidelines, and procedures at the national level.
  • Ensure adherence to Employment Guidelines and other DRC policies.
  • Ensure compliance with the local labor law within Turkey.
  • Prepare regular HR analysis and reports and share it with HR team and SMT members.
  • Ensure safe and standardized filing of personnel documents in all offices.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within DRC and among beneficiaries served by DRC.

Recruitment, development, and people planning:

  • Drive and support recruitment and selection activities ensuring compliance with global recruitment process.
  • Work with senior management team and senior staff on new staff retention strategies and initiatives.
  • Ensure proper onboarding process.
  • Ensure oversight and consistency in position titles and grades, across the country Programme.
  • Support Staff development activities including promoting the DRC Learning Portal.
  • Assist Managers to identify, recommend and approve Learning & Development initiatives for their employees through DRC’s Learning Portal.

Performance, well-being and compensations & benefits:

  • Proactively respond to and manage performance counseling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is well kept.
  • Implement the DRC performance management system including developing the capacity of managers to implement effective performance management.
  • Link performance reviews to staff development, assess training needs and develop robust training Programme.
  • Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
  • Lead people well-being and office recreational space initiatives.
  • Define and review salary structure in partnership with the Senior Management Team and coordinate compensation review process and compensation adjustments.

Human Resources Administration:  

  • Ensure oversight of relevant lists (e.g. leave) in coordination with managers and field sites.
  • Monitor contact end dates and proactively liaise with managers regarding extension or end of contract.
  • Coordinate the exit process.
  • Ensure oversight and management of work permits.
  • Ensure oversight of internal and international travel and necessary insurance.
  • Ensure timely updating and renewal of organization’s registration certificates.
  • Compliance with Turkish Labor Law
  • Ensure compliance with the Turkish Labor Law.
  • Liaise with the legal advisors on all issues related to labor law, to make sure DRC Turkey is working in compliance with the labor laws.
  • Work closely with the external consultants to ensure legally compliant payroll and social security payments.

As Manager the post-holder is responsible for the following:

  •  Accountable for achieving DRC’s strategies goals and objectives within the area of responsibility.
  • Accountable for making significant decisions on what the unit does: its purpose, functions and role, making commitments & decisions that require the expenditure of significant unit resources.
  • Accountable for people management of direct reports, generally 3 employees. This includes hiring & termination, objective setting, probation, performance appraisal, development of staff, poor performance management, etc..
  • Accountable for making decisions based on DRC’s policies, SOPs, standards and advices based on technical experts in DRC

Experience and technical competencies: (include years of experience)

  • At least (5) years' experience in relevant field, of which at least (2) years in a senior Human Resources management role within an NGO.
  • At least (3) years' experience with people management.
  • Master's degree in Human Resource Management, Business, or Social Science Degree specializing in Human Resources
  • Proven leadership skills and a competence in people management.
  • Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes.
  • Extensive knowledge on local labor law.
  • Excellent skills in handling and advising on complex people management issues.
  • Experience in developing Human Resources strategies and policies, and driving implementation.
  • Experience using an online system for recruitments.
  • Robust understanding and knowledge of Turkish labour laws.
  • Experience in using HR information system or ERP.


  • Full professional proficiency in English and Turkish