HR Coordinator

Norwegian Refugee Council, Jordan

Skill Required:, HR and Admin
Preferred Experience: 
5 years
Closing Date for Applications: 
28th July, 2019

Job Description

NRC in Jordan

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them. Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

The role of the HR coordinator is to oversee and lead the HR operations in the Area office (Camps). The primary role for the HR coordinator is the day to day implementation of personnel SOP's, supporting line managers and staff in personnel queries and issues. The HR coordinator will also line manage and oversee HR staff based in the Area office.

Generic responsibilities:

  • Adherence to NRC policies, guidance and procedures.
  • Implement NRC’s systems and procedures at area level.
  • Ensure adherence to NRC policies, handbooks, guidelines and donor requirements.
  • Prepare and submit reports and analysis.
  • Ensure proper filing of all support documents.
  • Support line managers in procedures and require support team trainings.
  • Management of support team.
  • Ensure development and implementation of administrative systems and procedures.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.
  • Ensure adherence to NRC policies and the national labor law in all processes and procedures.
  • Advice in personnel conflicts/processes when relevant.
  • Coordinate staff recruitment and exits, introductions, trainings, staff benefits schemes etc.
  • Coordinate with relevant partners, suppliers, authorities, lawyers etc.
  • Ensure accuracy of staff salaries.
  • Ensure that staff records in all offices in the area are up to date and filed appropriately.

Specific responsibilities:

  • Ensure timely implementation of HR activities and dissemination of HR SOPs and policies in the Area office.
  • Ensure that onboarding, inductions, performance management and exit procedures are implemented for all staff at the Area office.
  • Advise and support line managers and staff with personnel queries in line with NRC SOPs and HR policies.
  • Follow up on disciplinary measures/meetings, conflict management and participate in investigations as required.
  • Ensure accurate and timely data is maintained in all NRC files (online and hard copy).
  • Ensure national staff benefits including leave and health insurance are processed and tracked as per NRC procedures.
  • Ensure recruitments at the Area office are processed and tracked as per NRC procedures.
  • Provide personnel and recruitment reports as required.
  • Other tasks as requested by the line manager.

Our Ideal Candidate:

We are looking for a university graduate with a minimum of five years previous experience in relevant field. Experience working in complex and volatile contexts. Experience from working as an HR Coordinator in a humanitarian/recovery context. Experience of managing HR function in a NGO. Experience in leading and developing staff and experience of working in HR department covering +200 staff. Documented results related to the position’s responsibilities.

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.


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