HR GSM Support Specialist

World Health Organisation(WHO), Kuala Lumpur, Malaysia

Skill Required:, HR and Admin
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
27th March, 2015

Job Description

Description of duties:

Under the direct supervision of the Management Information System Officer, GHR, the incumbent is directly involved in the HR scope of GSM transformation project and is responsible for:

- Serving as a single point of contact for GHR for any GSM transformation needs and closely collaborate and liaise with the GSM ITT and HRD team in HQ.
- Defining user needs and verifying functionalities with the Project team by participating in the GSM transformation workshops and provide inputs on the GHR processes.
- Assess any impact on GHR processes as a result of changes brought about through the project and provide feedback and suggestions.
- Providing technical and Oracle expert advice and global system solutions to the IT counterparts on GSM functionality in the GSC.
- In close collaboration with the IT team, be responsible for informing and implementing any changes or enhancements on the GSM HR functionalities or business flow that might have an impact.
- Providing feedback on technical functionalities to assist in data analysis/ system configuration to support GSC, GHR HQ and regional requirements.
- Making sure that the functionalities delivered by any GHR related non-GSM systems created to fill the gaps in GSM are either fully integrated back into GSM or their usage is streamlined and made more efficient.
- Serving as the GHR focal point for any GSM initiatives related to HR and business flow in order to identify common global solutions.
- Coordinating GSM training activities in GHR and liaising with the training officer to ensure that any new or updated processes are absorbed, understood and operationalized by the GHR teams.
- Participating in the review and revise work flows, checklists and operating procedures in collaboration with the transformation team to ensure that service delivery remains uninterrupted.
- Other duties as required.


- Essential:  University degree in HR Management, Public or Business Administration, or related field.
- Desirable:  Advanced degree in a relevant field.


- Proven knowledge of human resource management principles and practices in a multicultural- environment, preferably including knowledge of WHO or UN entitlements and benefits.
- Excellent understanding of HR computerized information systems (ERP software).
- Planning and organizational skills.
- Ability to analyze issues and to present information in a clear and logical manner, both orally and in writing.
- Excellent inter-personal and communication skills in a client-service context.
- Tact and Discretion

WHO Core competencies:

- Respecting and promoting individual and cultural differences
- Communicating in a credible and effective way
- Fostering integration and teamwork
- Producing results
- Ensuring the effective use of resources
- Technical Expertise
- Overall Attitude at Work


- Essential: Minimum 5 years of work experience in HR management, including providing advice and support.
- Desirable: Experience on entitlements in the UN Common System- Supervisory experience.


- Essential: Expert knowledge of English both written and spoken.
- Desirable:- Working knowledge of another WHO official language such as French would be an added advantage.

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