Danish Refugee Council (DRC) is an International non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people worldwide. DRC has been operating in Turkey since early 2013, working with by and large with non-camp Syrian refugees and affected host communities. DRC Turkey program, headquartered in Antakya, have more than 300 employees – based at the DRC offices located in SanliUrfa, Hatay, Kilis and Karaman-marash. DRC also works with partners in Istanbul, Izmir and Kayseri.
The country funding for 2016 is between USD 12 and 15 million, funded by DANIDA, ECHO, UNHCR, UNICEF, and PRM.
About the job
The HR Manager is responsible for managing and monitoring DRC most valuable assets, its people. More specifically, the HRM responsibilities involve attracting and retaining talented individuals, building trust, motivating staff, ensuring that staff possesses the knowledge, skills and attitudes necessary to perform their responsibilities, and preparing employees for future challenges. The incumbent is the principal adviser on all human resources matters and provides technical guidance and advice to the HR teams countrywide.
Duties and Responsibilities
- Advise and support the Senior Management Team, managers and staff on human resources related matters. Provide reports on all HR related activities, and participate and/or lead special human resources projects. Keep abreast of developments in various areas of human resources, as well as changes in the labor legislation in the area of operation.
- In close cooperation with Area Managers and Heads of Office manage and monitor the work of the Field Human Resources Units in carrying out all human resources functions, including workforce planning, recruitment, orientation/induction processes, learning and development, performance management, maintenance of staffing tables and organizational charts and processing of contracts. Ensure timely response of the team to all requests on human resources-related matters and be responsible for setting the Human Resources strategic plan/vision. Provide coaching, mentoring and training to the Human Resources staff members. Develop and maintain a network with HR departments of other INGOs in the country to share information.
- Ensure the application of Staff Regulations and other statements of policy governing the duties, obligations, benefits and entitlements of DRC staff. Provide advice and/or mediates in work-related conflict situations; Ensure that all HR policies and regulations are compliant with DRC SOPs, Operations Handbook and local legislation. Develop and regularly update the local staff HR manual.
- In close coordination with Area Managers and Heads of Office plan, develop and implement recruitment strategies for the timely hiring and placement of staff, including management of applicable on-line recruitment system, preparation and circulation of vacancy announcements, developing of assessment tools, evaluation of applications, and conducting local recruitment campaigns. Provide guidance to hiring managers on job reviews and development of post descriptions. Validate job offers for successful candidates, review and recommend level of remuneration for consultants, coordinate the placement of interns and volunteers, and administer their related issues. Design, coordinate and provide relevant statistical information and data on field recruitment activities and effectiveness.
- Review and provide advice on exceptions to policies, regulations and rules; administer and provide advice on salary and related benefits, travel and social security entitlements; determine and recommend benefits and entitlements for staff on the basis of contractual status. Support salary and entitlement surveys. Lead the implementation of a payroll system including software selection and associated training.
- Have overall responsibility for the assessment, implementation and evaluation of the Performance Management System. Assist and advise in determining appropriate staff development plans. As the Code of Conduct Focal Point, maintain confidential central records of the Field Office processes including grievances and complaints, and coordinate their resolution according to DRC’s CoC Reporting Mechanism. Ensure transparent, fair and consistent application of disciplinary measures and reviews, and provide advice on policies that would prevent recurring conflicting situations.
- Provide advice regarding HR planning. Participate in the preparation and development of a yearly HR plan and oversee its implementation; evaluate the outcomes of the plan and takes necessary actions, as required.
- Oversee the preparation and delivery of training and development programs to build the capacity of the field staff. Evaluate effectiveness and impact of staff development and career support programs and recommend ways to enhance effectiveness and impact.
- HR administration – Develop and maintain databases/systems for keeping accurate and up-to-date records of all HR related information. Oversee and coordinate with local HR staff that employee files, and systems for tracking contractual issues, holidays, benefits, performance appraisals and other HR administrative issues are maintained properly.
- Duty of care – ensure that all managers understand how to recognize signs of stress and have the means to support stressed out staff. Put in place a staff care plan.
- Supervise visa and WP application process done by Admin and HR Officer, make sure all applications are submitted on time and all staff have valid legal work documents. Coordinate onboarding process for expat staff, make sure all new hired staff receive required orientation.
- Any other duties as assigned by the Country Director.
To be successful in this role you must have:
- Minimum 5 years of relevant HR experience.
- 3 years of experience at management level.
- University degree in human resources management, business administration, social sciences or related discipline
- Experience in international emergency and/or post-conflict settings is preferred.
- Proven ability with respect to the design, management, monitoring and evaluation of large scale country program.
- Experience in organizational development and implementation of policies regarding staff, code of conduct, anti-corruption measures and transparent management.
- Interpersonal and staff development capabilities.
- Ability to work in a deadline-driven environment and undertake a pro-active approach.
- Strong experience in working with national partners and local government authorities.
- Understanding of time and effort reporting.
- Able to play a role model and lead teams in a result-oriented and system-sensitive approach.
- Good communication and team working skills.
- Full proficiency in spoken and written English and Turkish
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with our vision and values.
We offer: DRC will offer the successful applicant a one-year contract renewable based on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Hatay, Turkey with frequent travel to all locations in Turkey.