HR Officer

World Health Organization

Batu Maung, Malaysia

Experience: 3 to 5 Years

Skill Required: HR and Admin

The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and partner entities worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Human Resources (GHR) team within the GSC focuses on the execution of HR Operations in a reliable, efficient, and consistent manner and to serve as a one-stop-shop for all staff in WHO and partner agencies.
The duties to be performed by the incumbent will cover, but are not limited to the following:
  • Assist supervisor in setting the objectives for the team.
  • Make proposals to improve internal efficiencies and support the delivery of results in developing and implementing strategies.
  • Analyze training needs for the team and develop training plans and ensure the effective delivery of the plan.
  • Provide a variety of technically specialized services in the areas of contract and entitlements administration, including verification and/or approval (within the delegated authority) of contracts, letters, and other official documents and authorization of entitlements and statutory travel requests.
  • Set, plan and monitor objectives and priorities for the sub-team.
  • Evaluate performance of team members and provide regular feedback.
  • Motivate team members to provide high-quality, client-oriented services.
  • Monitor compliance with the Service Level Agreements (SLAs) and Special Operations procedures (SOP) and draw attention to deviations and errors so that corrective actions can be taken.
  • Ensure that HR Operations are correctly implemented in the Global Management System (GSM).
  • Provide guidance and when necessary, train team members on the correct application of rules in the processing of transactions, encouraging them to bring to his/ her attention any complex cases and/or issues.
  • Bring to the attention of the supervisor cases that warrant special attention or detailed analysis. Prepare background information and a recommendation to facilitate the decision-making process.
  • Propose process improvements as necessary.
  • Assist his/her supervisor in reviewing and resolving complex HR issues raised by staff members.
  • Provide guidance to clients on correct application of Staff Rules, HR policies and procedures.
  • Take the lead role on specific projects and provide technical support as needed.
  • Provide effective support to GSM users on HR Modules.
  • Assist the supervisor in GSM/Technical/System Management and GSM Quality Assurance.
  • Perform other duties as required.
Required Qualifications :
  • University degree from a recognized university with specialization in Human Resources Management, Business Administration, Behavioral Sciences or any other related field.
  • A minimum of 5 years of proven experience in the area of human resources management at a professional level.
  • Supervisory experience preferably in a large organization.
  • Experience in the application of HR policies and procedures.
  • Excellent knowledge of HR management concepts and applications in a larger organizational context.
  • Ability to lead and motivate a group of team members to achieve the unit's goal.
  • Ability to work under pressure and prioritize workload.
  • Good planning and applied management skills.
  • Ability to identify and analyse systemic issues, formulate opinions and make conclusions and recommendations to resolve them.
  • Ability to implement innovative HR programs within a fast paced, evolving and large organizational setting.
  • Excellent inter-personal and communication skills.
  • Ability to impart knowledge to others.
  • Excellent knowledge of organization and HR information technology systems and tools.
Language Skills:
  • Expert knowledge of English.