HR Officer Administrative Review and Policy Improvements

United Nations Office for Project Services

Copenhagen, Denmark

Experience: 5 to 10 Years

Skill Required: HR and Admin

As a result of the work done in conducting the administrative review, the incumbent will develop training and capacity-building resources to be disseminated across the organization to ensure that UNOPS personnel and managers enjoy a strong Speak Up culture, and are able to use dual-communication channels to ensure proper performance management and full adherence to UNOPS values and principles. 

The role will require emotional intelligence,  judgment and decision making,  and discretion. The role requires an ability to objectively and professionally manage sensitive cases, often involving interactions with a wide range of senior stakeholders.

Functional Responsibilities:

Summary of functions:

  • Case management; advice and guidance on requests for administrative review. Conflict management.
  • Advise and provide training on requests for administrative review & conflict management.
  • Suggest changes to policies and tools to improve efficiency in the management of contractual disputes. 
  • Reporting, and action plan implementation.

Case management; advice and guidance on requests for administrative review. Conflict management:

  • Responsible for determining facts in relation to requests for administrative review, define the administration position on those facts based on the applicable policies, and interact with the counterpart lawyers in the Legal Group to formulate a recommendation to management on how the dispute has to be solved.

Advise and provide training on requests for administrative review & conflict management:

  • Provide practical advice and support to management and personnel on the effective handling of requests for administrative review & conflict management.
  • Reactively advise and counsel as well as proactively educate managers and personnel in respect of rights, responsibilities, code of conduct and other relevant challenges associated with administrative review & conflict management.
  • Support the development of comprehensive training materials and deliver training to managers and personnel at large on matters related to requests for administrative review & conflict management.

Suggest changes to policies and tools to improve efficiency in the management of contractual disputes:

  • Provide practical advice and support to management and personnel on the effective handling of requests for administrative review & conflict management.
  • Reactively advise and counsel as well as proactively educate managers and personnel in respect of rights, responsibilities, code of conduct and other relevant challenges associated with administrative review & conflict management.
  • Support the development of comprehensive training materials and deliver training to managers and personnel at large on matters related to requests for administrative review & conflict management.

Reporting and action plan development:

  • Support the preparation of reports for consumption by a broad range of internal and external stakeholders, Respond to queries from and attend meetings including with the Joint Inspection Unit of the United Nations system (JIU), or internal and external audits on internal grievances matters, as required.
  • Support the Senior HR Manager, Policy and Compliance, the SR HR Officer, Internal Grievances, and the  D&I Specialist, with the development, implementation and monitoring of action plans introducing measures to create a more inclusive and positive work environment, addressing the needs of a diverse workforce, including on disability, LGBTI, mental health and staff wellbeing;
  • Act as focal point for UNOPS and PPG in joint bodies and working groups related to the management of contractual disputes, HR policy compliance, workforce engagement and well-being, and coordinate activities, as appropriate;

Education/Experience/Language requirements:

Education:

  • Advanced  university degree in law, or first university degree in law with extensive experience in a similar position. Professional certification in Human Resource Management would be an asset.

Experience: 

  • At least 5 years of progressively responsible experience managing interpersonal conflict, employer-employee claims, or equivalent. 
  • Within these 5 years, at least 2 years of experience in an Ethics office, internal investigations, or HR department of an international organization or providing legal advice to the HR department of an international organization.
  • Within these 5 years, at least 1 year of experience working within the UN system, international organisations or similar institutions is a distinct asset.
  • Field / projects-based office experience is highly desirable.

Language Requirements:

  • Full working knowledge of English 
  • Full working knowledge of Spanish is an asset.

Source: https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=24887#3