UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology, and part of the services is the development of Learning & Development material for UNICEF staff globally.
The Global Shared Services Center has approximately 380 staff. Our first level of managers, a group of approximately 40 colleagues, are often in their first managerial role. We aim to develop a yearlong programme to support the transition into successful management.
This consultancy aims to develop and deliver a programme for the development of knowledge and skills required in supervising staff. It will include training development and regular face-to-face and virtual sessions with participants throughout a ‘new people manager’ program. The principles of peer-to-peer learning will be central to the program. Following topics will be covered for the programme:
Importance of management
Supportive career conversations
Managing performance
Improving engagement in difficult times
Managing for Greater Efficiency
Supporting well-being of team members and teams
Closure and Celebration
This will involve (TOR):
Design of the programme: a fully designed package delivered via OneDrive that includes all materials to be used in the support of the programme delivered (i.e., PowerPoint and Word).
The program will cover:
Bi-Monthly face-to-face peer learning seminars (Outline and PPT with activities to support peer-to-peer, discussion prompts, and expected outcomes)
Bi-Monthly 1-hour webinars for participants during in-between months (visual PPT with speaker’s script)
Monthly emails pre-scripted for each topic
Formative and summative evaluation drafts
Marketing materials and yammer updates to maintain engagement in the program
Overall schedule and system for monitoring progress
Estimated to be completed in February, adjustable in conversation with the hiring manager based on contract start date.
Delivered in February 2023, adjustable with agreement of hiring manager based on contract start date.
Preparation and facilitation of a bi-monthly 90-minute face-to-face session, preparing and sending related email of the month to include additional learning support activities from LinkedIn learning or other learning resources, and preparing, recommending, and posting weekly related yammer updates.
6 of these are expected throughout 2023 (one every bi-monthly basis, starting from February)
Preparation and facilitation of a bi-monthly 60-minute online session, preparing and sending related email of the month to include additional learning support activities from LinkedIn learning or other learning resources, and preparing, recommending, and posting weekly related yammer updates.
6 of these are expected throughout 2023 (one every bi-monthly basis, starting from March)
Launching and analysis of formative evaluation
This is one time around April or May, to be discussed with hiring manager
Launching and analysis of summative evaluation, and preparing a summative report of the programme experience to include recommendations for improvement
This is one time around early December, to be discussed with hiring manager
To qualify as an advocate for every child you will have...
A university degree in Social Sciences is required.
At least 5 years’ prior experience in instructional design including work samples that demonstrate both online and virtual development experience.
Prior experience in peer-to-peer learning design and delivering a peer-to-peer or coaching learning programme, preferably with the UN.
Demonstration of excellent skills in project management, learning programme management and English written communication.
