Human Resources

World Health Organization

New Delhi, India

Experience: 3 to 5 Years

Skill Required: HR and Admin

WHO India Country Office collaborates with the Government of India and relevant stakeholders within the framework of the collaborative Country Cooperation Strategy (CCS), to actively support the development and implementation of national health policies, strategies and plans aiming at promoting access to and utilization of affordable and quality health services and improving the financial protection against health-related risks. The Country Office contributes to providing technical support in developing national policies, strategies and activities in the area of health systems strengthening including (i) advocating for Universal Health Coverage and building up national capacity in UHC-related matters; (ii) facilitating the adoption of evidence-based public health interventions as well as appropriate reforms/changes with a view to promote equity and accelerate the movement towards universal health coverage. Underlying Values and Core Functions of WHO: WHO's mandate revolves around six (6) leadership priorities specifying (i) advancing universal health coverage; (ii) health related sustainable development goals; (iii) addressing the challenge of noncommunicable diseases and mental health, violence and injuries and disabilities (iv) implementing the provisions of the International Health Regulations (2005) (v) increasing access to quality, safe, efficacious and affordable medical products (vi) addressing the social, economic and environmental determinants of health. The South-East Asia Region (SEAR) of WHO is made up of 11 countries, with over 1.9 billion people, with India's population of 1.4 billion. All the Member States of WHO/SEAR (Bangladesh, Bhutan, Democratic People's Republic of Korea, India, Indonesia, Maldives, Myanmar, Nepal, Sri Lanka, Thailand and Timor-Leste) share the common value of the highest attainable standard of health as a fundamental human right. All of WHO actions are based on this and rooted in the underlying values of equity, solidarity and participation. The mission of WHO India is to improve quality of life of the 1.4 billion people in India by supporting the government in eliminating vaccine preventable and other communicable diseases, reducing maternal and neonatal mortalities, promoting healthy lifestyles, addressing determinants of health, preparing and responding to health emergencies and strengthening health systems for universal health coverage.
Under the overall guidance of Administrative Officer and direct supervision of NPO (Human Resources), the incumbent will provide support in managing human resources for the collaborative programme/ projects of WCO-India and will perform the following duties:
  • Provide HR related guidance and support the country office management in implementation of policies related to Protection from Sexual Exploitation and Abuse (PSEA) and preventing and addressing abusive conduct for all personnel, including field personnel.
  • Provide advice to supervisors on interpretation and application of HR policies, regulations and rules; advise on benefits and entitlements for personnel on the basis of contractual status; advise and counsel personnel in regard to responsibilities, code of conduct as well as benefits and entitlements.
  • Analyse HR data and statistics with regards to HR selections, workforce planning, performance management etc. and provide recommendations for strengthening HR compliance and streamlining HR processes.
  • Draft audit responses, review and follow- up on any outstanding audit recommendations related to the HR issues.
  • Managing special HR projects related to implementation of new HR policies, procedures and new HR guidelines.
  • Analyse and provide information of selection and recruitment activities, training and learning needs of all personnel.
  • Provide guidance to hiring managers and administrative officers/assistants on all aspects related to outreach talent acquisition and recruitment, both staff and non-staff.
  • Serves as an HR Representative on selection panels and ensures there is an adherence to confidentiality and emphasis on a transparent, consistent process and on promoting organizational diversity and mobility policies as an organizational priority.
  • Keeps abreast of developments and latest trends in various areas of human resources, with particular focus in the areas of performance management, talent acquisition, outreach, recruitment and selection, onboarding, entitlements and benefits, including the promotion of innovative HR solutions to achieve strategic goals.
  • Participates in working groups identifying issues/problems and synergies, formulating guidelines, and proposing and implementing new procedures, latest technologies, tools and practices as appropriate, including field operations.
  • Manage and supervise the HR team, ensuring that the team functions transparently, efficiently and effectively.
  • Support supervisors in conducting HR related trainings, induction programmes, review meetings, refresher programmes and related capacity building programmes for WCO and field operations.
  • Conduct monitoring and evaluation exercise for HR processes and operations at field offices.
  • Undertake regular field visits in order to keep abreast personnel and managers in all locations.
  • Performs any other duties as assigned of the related area by the supervisor(s).
Required Qualifications:
  • University degree in Administration, Human Resources Management or related areas.
  • At least two (2) years of experience in various facets of human resources management.
  • The incumbent should identify with the core values of the World Health Organization.
  • Very good ability in interpreting human resources policies and procedures and their application pertaining to all elements of human resources, analytical and negotiating skills. Demonstrated ability to work harmoniously in a team atmosphere. Practical knowledge of human resources and tools.
  • Leadership skills with demonstrated ability to work effectively with in a team setting at national level, to share information and data and make oral and written presentations on HR related matters. Understanding of the potential motivating factors within national context and ability to adjust to new approaches in an increasingly complex environment.
  • Modern management skills (planning and evaluation, etc.). Capacity to prepare terms of reference and to prepare and monitor and manage the implementation of contractual agreements. Capacity to convey information and options in a structured and credible way; ability to speak and write clearly. Proficiency in computer applications and ability to draft reports.
  • Knowledge of WHO/UN agencies policies, procedures and practices will be an advantage.
Language Skills:
  • Expert knowledge of English. Intermediate knowledge of Hindi.