The role requires the HR Associate to apply initiative and subject-matter expertise to independently respond to queries, with general guidance. The position also demands sound judgment in handling unforeseen issues on a daily basis. Additionally, the HR Associate is expected to manage resources, coordinate, and provide coaching to a team of support staff.
Responsibilities:
Provide assistance on a wide range of complex HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to clients.
Allocate responsibilities and support on-the-job learning and development of junior support staff, to ensure they have adequate knowledge of HR systems and procedures required to perform their duties and subsequently can contribute to the provision of effective HR services.
Identify evolving needs of the organization and recommend changes in HR processes and procedures, to support improvements in HR services.
Analyze and respond to various internal and external queries, to ensure that clients are well-informed and that HR team activities are aligned with broader WFP objectives.
Review and compile a variety of data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, workforce, etc., to support analysis and reporting needs.
Support activities in the areas of work allocated by the professional officer in compliance with relevant processes and procedures.
Support and deliver on boarding for new staff joining WFP, to ensure that relevant processes are followed and the conditions of terms of service are explained and understood.
Prepare a range of complex HR documentation required for the specific area of work (e.g. employment contracts, transfer/separation letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
Use HR management systems for reviewing, entering and updating a variety of HR data including monitoring various deadlines (e.g. contract expiration, performance management, etc), ensuring compliance with the established deadlines and accuracy of HR data.
Co-ordinate the maintenance of confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards
Monitor staff deployment and handle related administrative actions including preparation of reports, to support efficient HR service enabling WFP to respond quickly to a crisis.
Perform other related duties and responsibilities as required.
Education:
Secondary education with specialized certification in HR or supplemented by training in personnel or general administration work.
Bachelor's degree in Human Resources, Business Administration, Psychology, or closely related field is desirable but not required.
Work Experience:
Minimum of six (6) years of progressively responsible experience in administrative support, including substantial exposure to human resources functions within a multicultural environment or a large organization with established HR systems, policies, and procedures.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook); prior experience with SAP (Systems, Applications, and Products in Data Processing)—a widely used enterprise resource planning (ERP) software for managing HR, finance, and administrative functions—is a strong asset.
Strong attention to detail and ability to organize documentation systematically.
Professional, client-oriented, attentive to detail, patient, and committed to continuous learning.
Experience working with international humanitarian organizations, NGOs, or government institutions in a multicultural setting is an advantage
Languages:
Fluency in both oral and written communication in English and local language in duty station.
