UNOPS in Costa Rica, Panama, and the English and Dutch-speaking Caribbean (Multi-Country Office, PAMCO) develops initiatives in strategic sectors such as road infrastructure, water, and sanitation infrastructure projects, vertical infrastructure, procurement projects, among others, providing its capabilities in the management of complex projects, technical advice, and procurement, with a focus on sustainability and resilience. In all cases, applying the human rights approach and gender perspective, where UNOPS has been expanding its planning, implementation, and monitoring of Gender Equality, Diversity and Inclusion.
Functional Responsibilities:
Under the direct supervision of the Human Resources Senior Associate, and the overall direction of the Head of Support Services, as well as the technical guidance of IPAS HR, the HR Associate, is responsible for administering and implementing services, plans, and processes covering the array of Human Resources Management service lines for optimal employee and talent management, i.e. recruitment, learning, performance management, transition, organizational development, and contract management. S/he serves as the first contact for internal and external clients in resolving questions on processes and procedures and provision of guidance and information related to HR initiatives and services to a wide range of UNOPS clients
Functions / Key Results Expected:
Support to policy development and implementation
Advisory Services
Talent Acquisition and Administration
Team Management
Knowledge Building and Knowledge Sharing
Support to policy development and implementation:
Contribute to HR policy development and corporate HR initiatives by assisting to collect data on trends, risks, and opportunities and sharing local HR best practices.
Assist with projects in support of HR initiatives for attainment of business objectives in line with the corporate HR strategy.
Advisory Services:
Provide guidance on HR related systems and processes including but not limited to Recruitment, Contracts, Position Management, Performance Management, Benefits, and Entitlements consistent with UNOPS rules and procedures.
Provide advice and guidance to personnel on administrative procedures, processes, and practices.
Act as liaison between unit and internal and external clients and provides proactive customer service to expedite completion of projects, and provide information.
Talent Acquisition and Administration:
Assist in recruitment processes ensuring best practices are used for effective and efficient talent acquisition in line with UNOPS policy.
Actively participate in work force planning at the office and project level and guide clients through recruitment and selection processes. Take lead on requisition initiation, longlisting, testing and interviews, formal approvals, selection minutes, reference checking, fee calculation, offers and rejections, and updating recruitment on-line information system.
Inform and advise UNOPS personnel, consultants, partners and project personnel on their conditions of service and entitlements according to their contract modality, expediting actions to facilitate their efficient, timely, and client-focused onboarding.
Team Management:
Facilitate the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
Provide oversight, ensuring compliance by team members with existing policies and best practices.
Knowledge building and knowledge sharing:
Provide support to the organization, facilitation and/or delivery of training and learning initiatives for personnel on HR-related topics.
Provides sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.
Collect feedback, ideas, and internal knowledge about processes and best practices and utilize
To access the full list of roles and responsibilities, please download the terms of references attached to the announcement.
Education/Experience/Language requirements:
Education:
Completion of Secondary education is required.
First University Degree, preferably in Human Resources Management, Business Administration, Public Administration, Social Sciences or equivalent disciplines is desirable and may substitute some years of required experience.
Knowledge of UN policies, procedures and practices highly desirable
Experience:
Minimum of 6 years of relevant experience (or less according to educational degree level) in providing HR advisory or recruitment, and/or HR-generalist services.
Some experience in UN system organizations is desirable
Proficiency in computers and office software packages (Gsuite) and experience in handling web-based management systems is required.
Experience in use of HR information systems, Enterprise systems including OneUNOPS is desirable.
Language:
Full knowledge of Spanish is required
Full knowledge of English is required.
Knowledge of another official UN language is an asset.
