ICT Assistant

Norwegian Refugee Council, Afghanistan

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
8th April, 2019

Job Description

Purpose of the Job:

The purpose of the ICT Assistant position is to provide support on specific technical competences related to program and support development.

Note: For more details about the position, kindly refer to the job description attached at the bottom.

Job description:

  • Adhere to NRC policies, tools, handbooks and guidelines.
  • Assist with the implementation of the support function portfolio according to plan of action.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Promote and share ideas for improvement of the support function.
  • Follows all IT procedures & policies in NRC Support and Central Programme Office.
  • keeps regular contact with NRC staff requiring IT support & help disk.
  • should dedicated to her work as IT Member in NRC Afghanistan.
  • Networking installation as LAN in any NRC new sites in Kabul/ supporting from IT coordinator and IT Officer.
  • Different software , antivirus installation, configuration.
  • Windows , office installation , email configuration.
  • Updating IT Inventory on weekly basis, filling the IT item damage report , hand over , managing the IT stock ,taking the repairable IT items to workshop.
  • Back up of data regularly/users , contacting IT focal points in NRC offices.
  • Online control of IT system in NRC Support and Central Programme Office.
  • Should focus more on analyzing problems, finding and delivering permanent.
  • solutions to problems occurring on regular basis, instead of providing emergency support and spending time and energy on troubleshooting same problems.
  • should provide report/manual on troubleshooting most common network/computer related problems.
  • Should provide regular weekly plan on planned activities in following weeks & get approval from IT Coordinator.
  • Should provide regular weekly & Monthly report on all activities done during the past week & Month.
  • Analyze NRC network and recommend optimal solutions for any new Problems.
  • Travel requires to provincial offices.
  • Any other task given by ICT Coordinator, Able to work on Weekends if requires.


  • Bachelor Degree in Computer Science.
  • Two Years relevant experience in ICT field.
  • Previous experience working in a similar role providing technical support, help desk experience and experience with local area networks is an asset.
  • Previous experience in work with Windows based networks, Windows 2008/2012 Relevant education and certificates (MCSE) (CCNA) in Windows 2000/2003 is an advantage, windows domain environment – DNS, DHCP, TCP/IP, remote control, Dell/HP, Cisco, Microsoft Networking. Back up data system.
  • A+ Hardware with Networking.
  • Good knowledge of anti-virus and Cisco firewall software.
  • Good Knowledge of Cisco & Microsoft network environment.
  • Having Ability to install and working with different Operating systems.
  • Technical specific knowledge from the humanitarian sector.
  • Documented technical competences related to the position’s responsibilities.
  • Documented results related to the position’s responsibilities.
  • Fluency in English, both written and verbal.

Education field:

Education title: Bachelor Degree in Computer Science.

Personal qualities:

  • Handling insecure environment
  • Planning and delivering results
  • Empowering and building trust
  • Communicating with impact and respect


  • Dari
  • Pashto
  • English


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