In direct support of HQ ICT policies, strategy and plans, the ICT Associate ensures proper and effective use of ICT in the Head Quarter. Key results expected include:
Implementation of Corporate ICT plans and strategies,
Effective customer support,
Management of resources,
Confidentiality, integrity, and availability of all ICT Systems.
You would be responsible for:
Administrate and manage user accounts, password and AD/Google/AoDocs/Global Directory.
Assist and support HQ and field offices end users on ICT related issues, including: computer installation, configuration, and first level-repairs; network connectivity problems; coordination of repair services; and support for UNFPA standard software (Google Workspace, MS Office, Web Mail/calendar, End-user security tools, etc.)
Assist staff mobility and relocation, including data transfer, file conversion, system reconfiguration, application and licenses access.
Manage ServiceDesk log, reports and knowledge data base on ICT related issues.
Collaborate with the Telecom Specialist and System Administrator in the installation of commercial and corporate software and related upgrades. Identify installation options specific to the office’s needs.
Assist in the installation, configuration and testing of new hardware and software. Coordinate with vendors on implementing and maintaining ICT software and licensing.
Management and maintenance of network profiles, user groups, printer queues, printer servers, and login scripts.
Configure network printers, badge printing, other office automation equipment, and provide user access.
Advise and assist users in cloud backup procedures. Provide assistant to separating staff on backup and handover cloud storage space.
Document hardware configuration and support procedures, develop and maintain technical instructions and user guides. Provide basic ICT training to the staff.
Maintain HQ ICT asset register, ensuring all assets are tagged and accurately recorded in the register and asset decommissioning.
Assist and backstop Network Infrastructure, Security and Telecom teams in essential IT initiatives: network and system monitoring and upgrades, VoIP and collaboration tools support, servers load, network security and access rights.
Perform other related duties as may be required.
Qualifications and Experience:
Education:
Undergraduate degree in computer science, electronic engineering or related field.
Knowledge and Experience:
7 years experience in the support of ICT Systems and Software in a large multinational organization.
Minimum 3 years in implementing and supporting cloud-based business supporting suite.
