ICT Associate

United Nations Population Fund

Washington DC, United States of America

Experience: 0 to 3 Years

Skill Required: IT and ICT

In direct support of HQ ICT policies, strategy and plans, the ICT Associate ensures proper and effective use of ICT in the Head Quarter.  Key results expected include:

  • Implementation of Corporate ICT plans and strategies,
  • Effective customer support,
  • Management of resources,
  • Confidentiality, integrity, and availability of all ICT Systems.

You would be responsible for:

  • Administrate and manage user accounts, password and  AD/Google/AoDocs/Global Directory.
  • Assist and support HQ and field offices end users on ICT related issues, including: computer installation, configuration, and first level-repairs; network connectivity problems; coordination of repair services; and support for UNFPA standard software (Google Workspace, MS Office, Web Mail/calendar, End-user security tools, etc.)
  • Assist staff mobility and relocation, including data transfer, file conversion, system reconfiguration, application and licenses access. 
  • Manage ServiceDesk log, reports and knowledge data base on ICT related issues.
  • Collaborate with the Telecom Specialist and System Administrator in the installation of commercial and corporate software and related upgrades. Identify installation options specific to the office’s needs.
  • Assist in the installation, configuration and testing of new hardware and software. Coordinate with vendors on implementing and maintaining ICT software and licensing.
  • Management and maintenance of network profiles, user groups, printer queues, printer servers, and login scripts.
  • Configure network printers, badge printing, other office automation equipment, and provide user access.
  • Advise and assist users in cloud backup procedures. Provide assistant to separating staff on backup and handover cloud storage space.
  • Document hardware configuration and support procedures, develop and maintain technical instructions and user guides. Provide basic ICT training to the staff.
  • Maintain HQ ICT asset register, ensuring all assets are tagged and accurately recorded in the register and asset decommissioning.
  • Assist and backstop Network Infrastructure, Security and Telecom teams in essential IT initiatives: network and system monitoring and upgrades, VoIP  and collaboration tools support, servers load,  network security and access rights.
  • Perform other related duties as may be required. 

Qualifications and Experience: 


  • Undergraduate degree in computer science, electronic engineering or related field.

Knowledge and Experience: 

  • 7 years experience in the support of ICT Systems and Software in a large multinational organization.
  • Minimum 3 years in implementing and supporting cloud-based business supporting suite. 

Source: https://www.unfpa.org/jobs/ict-associate-service-desk-information-technology-solutions-office-new-york-g7