ICT Consultant

United Nations Development Programme

Sarajevo, Bosnia and Herzegovina

Experience: 5 to 10 Years

Skill Required: IT and ICT

The Project’s main partners are: Ministry of Foreign Trade and Economic Relations of Bosnia and Herzegovina, Ministry of Justice of the Federation of Bosnia and Herzegovina, Ministry of Administration and Local Self-Government of Republika Srpska, Ministry of Agriculture, Water Management and Forestry of the Federation of Bosnia and Herzegovina, Ministry of Agriculture, Forestry and Water Management of Republika Srpska, Associations of Municipalities and Cities, and Associations and networks of professionals in the water sector.

Duties and Responsibilities:

  • Administer quality assurance of the upgraded eCitizen solution during the design, development and implementation process and ensure that the e-Citizen web and mobile application is designed, developed, and provided to 37 LGs in line with the referenced technical specification, and the actual LGs’ needs and technical capabilities
  • The Consultant will provide quality assurance of the upgraded eCitizen design, development and implementation and ensure that the e-Citizen web and mobile application is designed, developed, and provided to 37 LGs in line with the referenced technical specification, and the actual LGs’ needs and technical capabilities. The Consultant will provide the necessary core technical advice when and where needed, on behalf of the Project team, to both the Service Provider and to partner LGs’ implementation teams, in terms of relevant technical directions and decisions that need to be made along the way. The quality assurance will be provided based on the RfP, ToR and to the final Inception Report.
  • The Consultant is also responsible for ensuring that the improved eCitizen web and mobile solution is developed in line with the published technical specification, and that it reflects actual needs of partner LGs, and their current/short-term technical capabilities. In this sense, the Consultant will prepare timely ad-hoc reports for the Project team, should he/she determine that the direction of the software development, introduction and further application is not fully in line with the published technical specification. 
  • In some instances, during the process of design and development the given technical specification might have to be slightly amended from the objective reasons but with prior consent of the Service Provider and including partner LGs and the Project team. In such instances, the Consultant needs to act as a facilitator during the consultation process involving all relevant stakeholders (old and new LGs, MEG Project, Service Provider, etc.) and assist in bridging the gap of various needs and wants, at all times and to the extent possible, primarily respecting the technical specification and the contract signed with the Service Provider and recognizing different situations in the field.  The task is related to deliverables 1, 2, 3 and 4 of the enclosed RfP.
  • It is envisaged that this task will be delivered by 31 July 2023 and the level of effort will not exceed 35 expert days. 

Assist in the process of eCitizen system testing, acceptance, and migration to production for 31 MEG current partner LGs (only current partners:

  • The Consultant will, on behalf of the MEG Project team, participate in, and provide limited technical assistance and expert support to the eCitizen implementation team during the process of eCitizen system testing, acceptance, and migration to production for 31 MEG current partner LGs. Further, the Consultant will develop the necessary documentation for the system and acceptance testing. Following approval by the MEG Project team, the Consultant will participate in all acceptance tests in 31 partner LGs. This part will require on-site visits to 31 partner LGs unless Cov 19 rules are imposed, or unless the Service Provider, in consultation with the MEG Project team and upon approval of the MEG Project team, manages to organize the full-scale acceptance tests in a different manner. Six LGs that are not current MEG partners will not require this kind of support. 
  • Consultant is also expected to prepare final report with a cohesive set of further recommendations for the overall successful implementation. Overall, the task is related to deliverables 5, 6 and 7 of the enclosed RfP.
  • It is envisaged that this task will be delivered by 31 July 2023 and the level of effort will not exceed 35 expert days. 

Methodological Considerations:

  • The Consultant is expected to work in close cooperation with the MEG Project team, 37 partner LGs (via email and skype communication) and the Service Provider. The assignment will be delivered both in person (to a lesser extent) and via MS Teams/Zoom/Skype/email contact with the project partners. In addition to possible regional meetings in Sarajevo, Mostar and Banja Luka, the Consultant will, unless otherwise decided during the forthcoming months, travel to 31 partner LGs as a part of the acceptance testing process.
  • Consultant will, always, ensure that her/his findings and recommendations are clearly understood by the Service Provider, and will put significant effort in appropriate communication of the key concerns to the MEG Project team, and to the eCitizen Implementation Team. 
  • The service will be delivered in the languages of BiH peoples, while regular reports will be delivered in English language.  

Required Skills and Experience:

Academic Qualifications/Education:

  • University degree in information technology, computer science, data management or related field, or relevant experience in the field. 
  • Advanced degree will be considered an asset.

Experience:

  • Minimum of 5 years of relevant experience in ICT, IS and software development.
  • Previous experience in eCitizen solution, or similar web and mobile based application 
  • Proven record of theoretical knowledge and practical experience in the area of introducing new ICT solutions, database management and data analysis, application design and development.
  • Proven track record of consultation process with LGs.
  • Electronic communications expertise and experience.
  • Extensive content management expertise and experience.
  • Proven analytical skills and ability to conceptualize and write concisely and clearly.

Languages Requirements:

  • Fluency in languages of peoples of Bosnia and Herzegovina.

Source: https://jobs.undp.org/cj_view_job.cfm?cur_job_id=110373