ICT Coordinator

Norwegian Refugee Council, Addis Ababa, Ethiopia

Skill Required:, IT and ICT
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
31st January, 2019


Job Description

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

The ICT Coordinator is responsible for coordinating and providing strategic and technical ICT support and recommendations in the country. The employee is personally responsible of ensuring access to documents including NRC handbooks and guidelines on intranet, and other information necessary to the post.

Job description

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades and data back ups
  • Maintaining records of software licenses
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Liaise with procurement and service providers in replacing equipment and computer parts as required
  • Provide support, including procedural documentation and relevant reports necessary for IT and assessments done
  • Supporting the roll-out of new applications, as well as the training in existing applications and online systems
  • Set up new users' accounts and profiles, emails and dealing with password issues
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers, computer maintenance companies as well as users
  • Assess and ensure to have in place power and power backup system to facilitate computer systems usage
  • Conducting electrical safety checks on all computer equipment
  • Provide specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place
  • Along with Stores Clerk, receive all computers and equivalent assets purchased or received by NRC ensuring they match specification and requirement
  • Support to monitor and track all assets for the organization as and when required

Qualifications

  • BSC or MSc in Computer Science, IT or related fields with a minimum 7 years relevant experience
  • Education field: Computing / IT
  • Education level: College / University, Master / Phd grade

Personal qualities

  • Experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal
  • Ability to keep up to date with modern trends in technology and match this with internal specifics
  • Hands on experience in server installations and configurations
  • Ability to analyze, troubleshoot, support and implement technical solutions at all levels
  • Ability to work independently and as part of a team
  • Ability to Manage the entire spectrum of information technology operations specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers

Language: English

Source:https://www.webcruiter.no/wcmain/advertviewpublic.aspx?oppdragsnr=4013498243&company_id=23109900&Link_source_id=&use_position_site_header=0&culture_id=EN


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