ICT Intern

Danish Refugee Council, Uganda

Skill Required:, IT and ICT
Preferred Experience: 
Closing Date for Applications: 
11th November, 2019

Job Description

Overall purpose of the role:

The ICT intern will facilitate in the efficient and effective running of the ICT systems of DRC operation. She/he will ensure compliance with the DRC operations Handbook alongside donor policies, procedures, guidelines and rules.

She/he will seek and receive policy guidance/instructions and support from the IT Specialist to identify, investigate, and resolve, follow up problems brought to the helpdesk by users of in some of the following areas: Email, Office applications, presentations, printers and photocopier use.



  • Assist in performing hardware and software installation procedures.
  • Perform software configuration on stand-alone computers and laptops.
  • Provide support in diagnosing hardware and software issues and troubleshooting activities.
  • In liaison with Logistics Department carry out asset verification.
  • Take user support requests and take measures to fulfill requests.
  • Assist in hardware and software inventory management.
  • Handle periodic maintenance of hardware and software.
  • Troubleshoot equipment such as printers and scanners and other peripherals.
  • Any other duties assigned


  • A minimum of 2-year IT Training in a reputable institution.
  • A+, N+ knowledge and training
  • Microsoft Windows 7 and above
  • Microsoft Office 2016 and above
  • Good communication and writing skills in English
  • Excellent interpersonal skills and ability to work with minimum supervision
  • Computer literate (MS word & excel and other accounting software)


  • Excellent Communication skills in English required.


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