The goal of the position is to provide efficient, innovative, user-friendly, cost effective, and fit-for-purpose business solutions to the country offices as identified by UNICEF's HCT unit. This includes proving guidance and oversight of deliverables developed by consultants and third party vendors.
Organizational collaboration:
Engage with stakeholders, including Business Units in HQ and Country Offices, ICTD Platform Services, Solution Center Services and Field colleagues to effectively advise and implement best in class solutions to meet stakeholder needs
Create collaborative technical communities with involved parties to find and implement solutions
Solution delivery and continuous improvement:
Define and implement solution delivery standards and guidelines, monitor and measure the effectiveness of standards and guidelines and implement a continuous improvement feedback loop
Control and monitor multiple development streams on the HOPE platform. Oversee the work performed by software development vendors and partners involved in HOPE.
Oversee, approve and support the HOPE Solution Architect.
Recommend, implement and manage a well-organized, measurable and consistent DevSecOps lifecycle
Manage and provide hands-on contributions to the application delivery process
Select and implement the best delivery method and ensure continuous user engagement and effective governance throughout the delivery process. Ensure quality standard and architectural consistency across the various solutions as per relevant ICTD policies and procedures
Deliver in adherence to UNICEF policies, such as the Security and Data Privacy standards and testing standards.
Solution delivery and continuous improvement:
Select and implement the best implementation and support modalities and ensure continuous effectiveness of the support to end users and other Stakeholders, taking into account the time sensitivity of many requirements.
Lead ICTD contribution in technical vetting HOPE Vendors and mitigate the risk of vendor lock in
Maintain and enhance existing application components to reflect changing guidelines and policies as well as evolving user needs.
Maintain an evergreen platform (e.g. platform and software versioning, programming features, patches and security protocols)
Maintain reliable, available, performant and secure applications at all times
Establish metrics on all key functional areas and demonstrate continuous improvement
Enforce strong housekeeping disciplines during implementation as well as during ongoing maintenance of applications
Advise Programme Group on HOPE Workplan feasibility, timeline and alternative solution of digital solutions required for HCT, as well as on the impact of technical choices
Build UNICEF Strategic Internal Software Development capacity for personal beneficiary data management solutions. Such capacity is expected to lead time sensitive development for humanitarian response by balancing risks and results for children
Lead HOPE medium term technical enhancements (e.g.: Solution deployment by regions, decoupling front end and back end code, Datamart, and forthcoming priorities as defined by the interdivisional HOPE team)
Coordination and Knowledge Management:
Coordinate ICTD teams contribution to HOPE in accordance with Operational Level Agreements between PG and ICTD
Collaborate with HOPE Solution Architect to ensure knowledge transfer and capacity building
Support HOPE Service Delivery Manager by providing technical inputs to HOPE Knowledge Management
Support HOPE Service Delivery Manager with relevant GSSC Service Gateway support model hand over tasks.
Lead the technical path to open source HOPE code
Represent ICTD in HOPE Technical Discussions
Update PG HOPE Beneficiary Data Manager on ICTD strategic lines and advocate for PG inclusion and consensus building on digital solutions for HCT programme delivery.
Management of staff and consultants:
Supervise the HOPE Developers and Solution Architect hosted in ICTD
Supervise staff augmentation capacity from vendors, provide technical guidance and prioritization of their work as per workplan
Provide Technical Guidance to PG HOPE Developer contractor
Provide exemplary management and leadership, motivating and developing colleagues to perform at their best, while building diverse and inclusive teams
Foster positive work relationships, build alliances with key stakeholders and find compromise between competing views
Performs timely and effectively any other ad hoc duties requested by supervisor and Chief of Section.
To qualify as an advocate for every child you will have…
Academic Degrees:
An advanced university degree (Master’s or higher) in Computer Science, Management Information Systems, Business Administration, Technology Management or other related fields
A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
Training in relevant disciplines, major or substantial course work in information management, database administration, application security or application system development lifecycles is an asset.
Required Experience:
A minimum of 8 years of relevant professional experience in enterprise level application development, software security, application monitoring, maintenance, and support in support of organizational requirements.
The incumbent should have experience with some or all of the below areas:
On premise applications, IaaS, PaaS, SaaS
O365, Sharepoint, SQL, PowerAutomate
Elastic Framework, Docker, Kubernetes
Azure, DevOps, Analytics, Content Delivery Networks, Management and Governance, Storage, Identity Management, Integration Services, API Management
.Net, .Net Core, Data Management, Data Warehousing, Data Analytics
Machine Learning, Predictive Analytics, AI enablement
Application Security, HP Fortify, Qualys
Analytical and interpersonal communication skills, attention to detail. Ability to translate business needs into technical requirements.
Excellent Ability to foster positive work relationships, build alliances with key stakeholders and find compromise between competing views.
Strong ability to work with multiple stakeholders inside and outside the organization.
Language Requirements:
Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
