ICT Officer

UN Children's Fund, New York, United States

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
6th February, 2019

Job Description

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions.

Platforms and Service Delivery Section designs, builds and manages the IT platforms, services and tools in all strategic technology areas including the Data Center, network infrastructure, connectivity in its various modalities, cloud, IT security, collaboration and mobility. Each of these technology areas represent the delivery of capability that is constantly improving the UNICEF efficiency, transparency and effectiveness posture.

How can you make a difference?

Under the supervision and guidance of the Senior Architect – Core IT Services, the incumbent will assist in designing, developing, testing and documenting global IT solutions in the area of Cloud (IaaS/PaaS) and Windows Client Operating Systems (OS).

Key responsibilities:

Client OS (Microsoft Windows) Solutions: Serve as focal point and source of knowledge, technique, and expertise in the IT Infrastructure domain related to Client OS computing. Develops and maintains UNICEF global standard Client OS (Microsoft Windows) images using Microsoft Development Toolkit (MDT) and ensures they adhere to the organizational security policies and standards. Provides expert support for the technical administration of the Client OS and its integration with different server back-end systems (i.e. Server OS, Networking stack, UNICEF standard applications such as Office 365, SAP, Antivirus etc.) and other areas related to end-user computing at NYHQ and UNICEF offices worldwide.

Cloud (Azure) IaaS/PaaS Architecture and Solutions: Assist in designing, developing, testing and documenting global IT solutions in the area of Cloud (IaaS/PaaS) and Windows Client Operating Systems (OS). Support the implementation of Cloud (Microsoft Azure) designs and solutions related to the IT infrastructure and platforms technology focusing in areas of Core IT Services such as Client and Server computing, Public Key Infrastructure (PKI), Networking, Private, Public and Hybrid Cloud deployments related to IaaS & PaaS.

3rd Level Support: Undertakes regular problem management reviews, identifying prime causes of failure and removing their underlying causes. Ensures service calls are reflected in the incident management system. Periodically reviews and acts based on activity reports generated. Ensures that appropriate action is taken to investigate and resolve complex incidents and problems as 3rd level support in systems and services.

Hardware and Software Standards: Assists in activities related to setting new organizational IT hardware and software standards by analyzing and understanding potential impact of competing technologies, assessing their strategic significance, defining their strategic role and scope, road map, relationship to existing standards. Periodically reviews the entire IT estate in the context of those standards.

To qualify as a champion for every child you will have:

  • An advanced university degree (master’s or higher) in computer science, engineering, or a related field is required. A combination of a first university degree in a relevant field combined with two additional years of relevant professional experience may be substituted for the advanced university degree.
  • At least two (2) years of relevant professional experience in ICT or a relevant domain with direct exposure client/server computing, operating systems.

In addition, the incumbent should have subject matter expertise and hands-on experience in the following areas:

  • Windows Operating Systems (Server and Client)
  • OS imaging processes (e.g. MDT)
  • Server OS services (e.g. DNS, DHCP, NPS, WSUS etc.)
  • Directory Services (Active Directory, LDAP etc.)
  • Virtualization technologies, scripting and application development
  • Application testing and documentation writing.
  • Exposure to other IT areas such as messaging, network-centric apps and advanced networking is desirable.
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

For every Child, you demonstrate:

Our core values of Commitment, Diversity and Integrity and our core competencies are Communication, Working with People and Drive for Results.

In addition, the following functional competencies are required for this position:

  • Formulating Strategies & Concepts I
  • Analyzing II
  • Applying Technical Expertise II
  • Planning and Organizing I


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