The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.
The role of the ICT Officer is to provide technical expertise, tools, methods and means to meet the specific communication needs of the WHO Hub.
Purpose Of The Position
In the context of the WHO Health Emergencies Preparedness and Response (EPR), at the country/hub level, the ICT Officer will conduct and support the set up and management of the Hub services, in full compliance with WHO rules and the associated Standard Operating Procedures (SOPs).
Description Of Duties
Within the Hub, the ICT Officer will report to the Operations Support and Logistics Officer (1st level supervisor) while under the overall guidance of the Regional Operations and Logistics Support Lead, who will also be the 2nd level supervisor.
The incumbent provides user support for computing facilities, office automation, telecommunication hardware and software, including the adaptation and implementation of Information Communication Technology ICT-related guidelines and protocols for Assignment requires contacts with counterparts at HQ, Regional and Country Offices to ensure effective flow of technical information, including applications such as teleconferences, troubleshooting, GPN, LAN, etc.
Within the framework of the delegated authority, the incumbent is assigned all or part of the following duties which are performed according to the needs and agenda:
Implement ICT protocols and guidelines issued by the Regional Office and HQ. Develop budget forecast, procurement planm and data exchange strategy.
Develop ICT infrastructure and, as necessary, adapt and/or develop ICT related guidelines, protocols and SOPs for use in the field office.
Install, configure, adapt and maintain ICT applications (hardware and software), including office automation, local area network, workstations, printers, server, antivirus, etc.
Provide effective front-line technical support for the procurement, commissioning, installation, and maintenance of HF/VHF equipment (e.g. VHF handheld radio sets, HF/VHF equipment in vehicles), VSAT system, GPN system (Global Private Network), high uptime connectivity, and efficient access to e-Mail, Internet and Intranet.
Provide technical support to facilitate the establishment and maintenance of EOC and/or SHOC Room at Regional Hub, including technical set up of efficient audio and video conferences system.
Proactively collaborate with the technical staff at the Hub level, ensuring and promoting information system in the areas of ICT procurement, staff support, troubleshooting, etc.
Ensure continuity of information flow on ICT technical challenges with Regional, Country and field offices.
Performs any other related incident-specific duties, as required by the functional supervisor.
Required Qualifications
Education
Essential: A first university degree in Computer Science, Information Communication Technology or closely related field relevant to the position.
Desirable: An advanced level university degree or professional qualification in ICT or Administrative field from an accredited/ recognized institute.
Experience
Essential: At least two (2) years’ related experience and exposure, in managing ICT operations.
Desirable: Related experience with WHO, the UN system, health cluster partners, recognized humanitarian organizations or international nongovernmental organization work.
Skills
Excellent organizational and managerial skills with the ability to multitask, deliver results in
time critical scenarios, identify and solve problems.
Demonstrated knowledge and skills in ICT, radios HF & VHF and VSAT network setup.
Proven ability to ensure the effective use of resources.
Demonstrated ability to work in multicultural, multidisciplinary environment.
Proven ability to manage diverse team across different functional areas.
Excellent interpersonal skills with ability to negotiate with and convince officials with tact
and diplomacy.
Ability to write in a clear and concise manner, and to present information to achieve desired
results.
Knowledge or understanding of WHO mandate and goals in the emergency incident
management context.
Use of Language Skills
Essential: Expert knowledge of English and French.
Desirable: Knowledge of another UN official language would be an asset.
