Background Information - Job-specific

The United Nations Support Office for Somalia (UNSOS) is mandated to provide administrative and logistics support to its partners in implementing the United Nations Security council resolution on Somalia.

AMISOM has about 20,000 uniformed personnel serving in the Area of Responsibility (AOR) located in central/southern Somalia. A segment of the troops is at the frontlines and the other performs supporting roles.

The primary focus of the Project will be the mission's capacity building to benefit AMISOM, UNSOM and SNA staff. It will focus on training of staff, promotion of standardisation in utilisation of UN-owned equipment (UNOE), mechanism for stakeholder engagement and feedback on training support. This will then inform the necessary adjustment in support in a structured but multidimensional manner targeting people, processes, procedures, and technology.

The incumbent will work under the guidance of the Field Technology Section of UNSOS. This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of UNOPS Senior Programme Manager, the ICT Senior Officer will administratively work under UNOPS and operationally work under the guidance of the Chief of the Field Technology Section UNSOS and will be responsible for the following duties:

Summary of key functions and duties:

• Training Coordination
• Training Support
• Documentation

Training Coordination

• Provide and manage training programme workflow, procedures, and documentation, including resource requirements (e.g. equipment, trainers, etc.), risk assessments and mitigation measures.
• Coordinate the delivery of advanced courses.
• Conduct post-training assessments to identify training programme improvements and adjust courses, methodologies as indicated, conduct pre- and post-training knowledge assessments to measure effectiveness of training programmes, and knowledge growth of trainees and implement a dashboard with training data collected.

Training Delivery and Support

• Conduct Training of Trainers courses to maximize transfer of skills.
• Organize, schedule, and oversee trainings, workshops, briefings and refresher courses as required for uniformed personnel, and develop courses aimed at increasing participation of uniformed women.
• Advise the UNSOS Chief FTS on the provision of support to AMISOM in the areas of technical assistance, equipment and software required to help achieve their mandate.

Documentation and Communication

• Establish Training SOPs including a communication and coordination plan, detailing procedures, guidelines, roles and responsibilities for all stakeholders.
• Organize, schedule, and oversee trainings, workshops, briefings and refresher courses as required for uniformed personnel, and develop courses aimed at increasing participation of uniformed women.
• Preparation of monthly progress report for submission
• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above

Impact of Results

The result of work of the ICT Senior Officer impacts directly on delivery of services that satisfy the requirements of UNSOS as well as the performance of the services implemented there. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Education/Experience/Language requirements

• FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY
• CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY

Education:

• Advanced university degree (Master’s degree), preferably in Computer Science, Information Systems/ Technology, Training, or related field is required.
• Two (2) additional years of relevant work experience, in combination with a relevant first level university (Bachelor’s degree or equivalent), may substitute for the requirement of a Master’s degree.

Experience:

Required:

• Minimum of two (2) years of progressively responsible experience in dealing with training or ICT related areas;
• A minimum of one (1) year of experience in coordinating training services;
• A minimum of one (1) year of experience in field mission setting;

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)

• Excellent drafting and presentation skills;
• Exceptional analytical and problem solving skills;
• Experience engaging with client customers at diverse levels, from senior management to junior level personnel.

Language Requirements:

• For this job opening, fluency in English (write, read, speak) is required.
• Knowledge of another UN official language is desirable.

Source:https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=20093#2