The UNFPA Eastern Europe & Central Asia Regional Office is looking for an ICT Specialist to work in their Istanbul, Türkiye office for a duration of 24 months. The position will act as the first-line ICT user support, providing troubleshooting and user support, amongst other tasks.
Task description
The UN Volunteer (Specialist) will undertake the following tasks:
Act as the first-line ICT user support
Maintain, upgrade or enhance existing systems including troubleshooting and providing continuing user support including laptops, printers, mobile devices, and their associated software and peripherals.
Arrange and oversee maintenance for ICT related services, including keeping stocks of spare parts and equipment to support the repair and maintenance of ICT equipment. • Escalate the case to UNFPA HQ when necessary, if a local solution is not possible;
Setup and configure VOIP desk phones, maintain Global Directory, email ac-cess, group lists.
Configure, set up and maintain office LAN and WAN systems.
Employ state of the art ICT vendor management practices to ensure that ser-vices provided by vendors are acceptable.
Support automation of office workflows, innovation and digitalization initiatives of the RO.
Support creation of websites and visualization of KM tools and products, including regional projects.
Provide ICT support during internal/external office meetings, including with video and audio conferencing set up preparation
Work in tandem and backstop RO ICT Specialist to ensure uninterrupted ser-vice provision by the RO to COs.
Undertake other duties related to the ICT as maybe required by the RO.
