The purpose of the assistant position is to support daily technical users in the entire spectrum of ICT operations at the NRC Sudan – Kosti Country office, under the supervision of the ICT Coordinator, ensure the delivery of the services on information systems and telecommunications to all staff.
RESPONSIBILITIES
Adhere to NRC policies, tools, handbooks and guidelines.
Prepare and develop status reports as required by management.
Ensure proper filing of documents.
Provide help desk support to all users on IT issues.
Maintain the existing Asset Registry to track all ICT & Non-ICT equipment’s.
Preparation and release of ICT resources to authorized users as approved.
Diagnosis and resolution of hardware, software or connectivity problems.
Provide support to the office staff upon request in the use of systems and applications.
Schedule regular computer-related service & maintenance.
Setup internet connectivity for all staff as well as visitors.
Performs other duties, as required or as requested by line manager.
QUALIFICATIONS
Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
Good communication and interpersonal skills.
Ability to keep up to date with modern trends in technology and match this with internal specifics.
Possess cultural awareness and sensitivity.
Ability to analyze, troubleshoot, support and implement technical solutions at all levels.
Ability to work independently and as part of a team.
