Information and Communication Technology (ICT) Officer
Norwegian Refugee Council, Uganda
2 years of relevant work experience
Closing Date for Applications:
The ICT Officer is responsible for providing technical ICT support to the country office and the area offices.
Duties and responsibilities
- Ensure standardisation and SOPs in place for the Uganda program with regards to ICT
- Country focal point for ICT and contact person for regional and global ICT
- Implement NRC’s ICT policies and guidelines at office level
- Ensure system security is up-to-date.
- Ensure that network access privileges, applications, data storage and regular backups are configured and maintained
- Implement and update a data disaster recovery plan (back up)
- Schedule computer related services, maintenance and license renewals
- Ensure installation and maintenance of protection services (anti-viruses and firewalls)
- Plan network upgrades, expansions and replacements
- Provide ICT support and trainings to staff
- Participate in the procurement processes of ICT equipment.
- Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff.
- Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems)
- At least 2 years Experience from working as an ICT Officer in a humanitarian/recovery context
- Previous experience from working in complex and volatile contexts.
- Documented results related to the position’s responsibilities.
- Fluency in English
- Good knowledge of ICT in Uganda and different solutions available.
- Knowledge of platforms and apps for cash interventions an advantage
- Good inter personal relationship skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
- Able to maintain confidential information.
- Proactive, resourceful, solutions-oriented and results-oriented.
- Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.