Ethiopia is situated in the Horn of Africa and is the second most populous country on the continent with an estimated population of 115 million. It borders six African countries: Djibouti, Eritrea, Kenya, Somalia, South Sudan, and Sudan, and covers 1,104,300 square kilometers. Approximately 85 percent of the population lives in rural areas. Ethiopia represents a melting pot of ancient cultures with Middle Eastern and African cultures evident in the religious, ethnic, and language composition of its people. Summary of key functions/accountabilities:
Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:
Ensure physical and logical security and safety of ICT environment and infrastructure.
Assist in the management of contracts for ICT for services and products.
Implement corporate solutions, services and keep systems and applications up and running.
Manage changes and apply upgrades, security updates and patches.
Conduct or supervise the provision of preventive and corrective maintenance.
Monitor, assess and verify the use of ICT resources to ensure compliance.
Escalate compliance exceptions (proactive) and deviations (reactive).
Provide help, support and assist with capacity building and knowledge management:
Provide technical and operational support to end-users.
Manage escalated ICT incidents or problems to GSSC/ ICTD.
Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services.
Share local experience and lessons learned with regional office, GSSC or ICTD for the collective benefit.
Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies.
Support opportunities to improve productively, efficiency, effectiveness, and foster innovation.
Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission.
Stay abreast of ICT trends, developments, and best practices through professional development –journals, training, certification, etc.
Support operational and administrative tasks:
Manage and supervise ICT Staff.
Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective.
Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII).
Participate in inter-agency events, meetings, or discussions to represent UNICEF ICT interests, priorities, and position.
Assist in providing information for reports, reviews, or audits.
Liaise with regional office, GSSC and ICTD to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.
Assist in the delivery of results:
Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation.
Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries.
Study and understand the business requirements, i.e., PPP, RBM, HACT, etc., to improve the delivery of results.
Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners.
Support counterparts and implementing partners to build capacity and nurture independence.
Assist in the selection of training providers and the development of training materials.
Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results.
Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products.
Provide oversight of providers and third parties of ICT-related services and products to programme.
Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners.
To qualify as an advocate for every child you will have:
A first level (Bachelor’s or equivalent)university degree in computer science, software engineering, information technology management, business administration or related social science field is required.
A minimum of two (2) years of relevant professional experience in Information Technology Management and Business Operations in a large international organization and/or corporation is required.
Certification and/or proven experience in one of these ICT technical competencies: ICT Project Management, Knowledge management, Business Analytics, Information Security, IT Management, and Software Engineering and Programming is an asset.
Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.
Experience in a UN organization is considered an asset.
Developing country work experience and/or familiarity with emergency is considered an asset.
