Information Communication Technology Officer

United Nations Children's Fund

Kathmandu, Nepal

Experience: 3 to 5 Years

Skill Required: IT and ICT

The purpose of the incumbent’s role is to promote and support UNICEF’s Digital Transformation Strategy through collection and analysis of business-requirements; including, design, development, implementation, documentation, and post-production support to digital solutions contributing to ECM, KM, T4D and Process-Automation activities. The incumbent also provides back-fill support to the ICT Officer (NO-A) as Local Site Administrator (LSA).
 Key functions, accountabilities and related duties or tasks include:
  • Collection and elicitation of business needs and translation into technical requirements
  • Proactively collaborates with programme/operations stakeholders to identify their requirements
  • Assists stakeholders in developing a business cases and needful documentation
  • Collaborates internally within UNICEF and with the third-party vendors in designing digital solution
  • Prepares documentation for ICT Governance, Project-Portfolio and Enterprise Architecture deliberations as relevant
  • Develops and maintains system documentation and source code ins compliance with UNICEF policies and standards.
Development, implementation and post-production support to digital solutions:
  • Coordinates within UNICEF and with the third-party vendors in the development of digital solutions
  • Coordinates project-management activities including UAT and process-owner signoff activities
  • Coordinates change-management activities for adoption and implementation of digital solutions
  • Monitors progress and provides assistance in preparations of management reporting
  • Assists in providing information for reports, reviews, or audits.
Management of 3rd party vendors and contracts engaged to develop software solutions:
  • Manages third-party contracts and LTAs
  • Manages project budget and certifies vendor claims  
  • Assists in the procurement of technical capabilities and resources as relevant
  • Assists in the development of project specific TORs
  • Assists in evaluation and selection of third-party services
Technical documentations and system administration:
  • Develops and maintains technical documentation for digital solutions as relevant (T4D and Business-process technology solutions)
  • Maintains portfolio of all digital solutions developed, maintained, and administered by ROSA
  • Conducts periodical security audit and compliance activities (and document the outcomes)
  • Administers and maintains access-control in coordination with the respective business process owners of the digital solutions
  • Provides back-fill support to the ICT Officer (NO-A) as Local Site Administrator (LSA)
Knowledge-management, Knowledge-transfer, and end-user training:
  • Provides insights on the analysis of business needs and elaboration of functional requirements and quality attributes of the             content and knowledge management (KM) solutions
  • Leads the technical implementation to enable collaboration and knowledge management through Enterprise Content Management (ECM), Team sites, Office365 and other tools as relevant
  • Ensures that organization standards as well as industry best practices are considered in the vendor and tool selection, information structure, information security, metadata, and system architecture as relevant
  • Monitors and produce reports and insights on the system performance and perform usage statistics analysis relevant to the KM platforms
  • Coordinates the development and maintenance support of websites, microsites and other online services where gaps are identified.
  • Conducts knowledge-transfer and end-user-trainings on KM and ECM platforms and tools as relevant
To qualify as an advocate for every child you will have…
  • A University degree in computer science, software engineering, information technology management, business administration or related social science field is required.
  • A minimum of two years of relevant professional experience in information technology management and business operations, specifically in software development to support business operations and knowledge management, in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
Technical Competencies:
  • Demonstrated substantial hands-on experience in software development of web-based applications using Microsoft frameworks tools and platforms, eg. .Net and MS SQL Server, and Open-Source platforms, eg. PHP and MySQL.
  • Demonstrated substantial hands-on experience in development solutions using SharePoint 2010 or higher.
  • Experience in managing IT projects, particularly software development projects.
  • Familiarity with and good understanding of Microsoft IT network environment concepts and operations, eg. server and VM installation and administration, Active Directory Services.
  • Certification in one or more of these ICT technical competencies: ICT Project Management, Information Security, Telecommunications, Networks Information Security and Software Engineering and Programming highly desirable.
  • Experience in developing mobile applications desirable.
  • Knowledge of UNICEF’s ICT landscape, standard platforms and KM solutions an advantage.
Language Requirements:
  • Fluency in English is required. Knowledge of Nepali is highly desirable. Knowledge of another official UN language is an asset.