Information, Counselling and Legal Assistance

Norwegian Refugee Council, Ethiopia

Skill Required:, IT and ICTMedia and Communication
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
8th February, 2020

Job Description

The Norwegian Refugee Council (NRC) is present in five regions in Ethiopia, providing refugees and internally displaced people with emergency relief and help them to rebuild their lives. NRC works within the sectors of Education, Shelter, WASH, Livelihood and Food Security, ICLA (Information, Counselling and Legal Assistance), and Child Protection.
Duties and responsibilities
The purpose of the officer position is to assist with day-to-day implementation of the Information, Counselling and Legal Assistance (ICLA) Programme in the Shire region.

Generic responsibilities:

  • Ensure adherence to NRC policies and donor requirements
  • Develop annual activity and work plans
  • Promote and share ideas for improvement and necessary changes in activities
  • Cooperate with relevant partners and local authorities
  • Implement delegated ICLA programme activities according to plan of action
  • Ensure proper filing of all project documents
  • Prepare and develop progress reports as required by management

Specific responsibilities:

Lead mobile group information sessions, designed to raise awareness
and provide information to displaced persons and host community, on access to civil documentation, identity documents, and child protection related issues.
Provide beneficiaries who require more detailed information on
civil documentation, legal identity documents, and related issues with mobile counselling services and technical assistance.
Input and update beneficiary data into ICLA’s case management tools.

Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
Compile up-to-date information on relevant law, procedures and policies in Ethiopia.
Undertake regular monitoring and evaluation of ICLA activities, and contribute to monthly progress reports on activities, highlighting any technical or operational successes.
Work with relevant line bureaus, local administration and other humanitarian organizations operating in the region to ensure effective targeting is done to select the most vulnerable beneficiaries.
Adhere to ICLA policies, donor agreements, work plans, budgets and procurement plans.
Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures, and coordinate with these support departments to ensure timely implementation of ICLA activities.
Any other task relevant to the position as requested by the line manager.


  • Generic professional competencies:
  • Experience from working in a humanitarian/recovery context
  • Documented results related to the position’s responsibilities
  • Strong communication, interpersonal, analytical and negotiation skills
  • Ability to prioritise responsibilities, carry out multiple tasks simultaneously, and meet deadlines

Context/ Specific skills, knowledge and experience:

  • A university degree in law is a very strong asset; a social sciences degree with a paralegal qualification and/or a background in protection related work may be considered in lieu of a law degree for exceptional candidates
  • Some familiarity with civil documentation and legal identity laws, procedures and practices operative in Ethiopia and the Shire region
  • Some experience in working with government authorities and vulnerable beneficiaries
  • Protection work experience with an INGO in the Shire region is an asset, particularly child protection related experience.
  • Proven skills and experience in case management and conflict resolution.
  • Advanced computer skills, especially in Word, Excel, Power Point and Outlook.
  • Fluency in written and spoken English; fluency in written and spoken is mandatory.

Personal qualities

  • Diplomatic
  • Ability to work under pressure and with limited supervision in a challenging environment
  • Pro-active, goal-oriented and results driven
  • Flexible and creative
  • Excellent communication skills
  • A sense of humor


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