Information Management Officer

United Nations Children's Fund

Juba, South Sudan

Experience: 0 to 3 Years

Skill Required: HR and Admin

Under the overall direction and guidance of the Education Manager/ Specialist, the IM Officer (Education Cluster) will manage the IM function of the Cluster/ Sector/ Working Group at the national and sub-national level. They are responsible for ensuring IM processes effectively contribute to a well-coordinated, strategic, adequate, coherent, and effective response by participants in the Cluster that is accountable to those who are affected by the emergency. In their effort to enable an efficient and effective response to the humanitarian crisis, the IM Officer (Education Cluster) is responsible for managing the collection, analysis and sharing of information that is essential for the national and sub-national Cluster participants to make informed, evidence-based, strategic decisions.
Key function, accountabilities, and related duties/ tasks:

  • The post holder is responsible for supporting the information management (IM) function to enable the effective functioning of the Cluster at national and sub-national levels, and the achievement of the core cluster functions, throughout the Humanitarian Programme Cycle (HPC) to facilitate a timely and effective Cluster response.

The postholder's main tasks and responsibilities will include but not be limited to:
Coordination and representation:

  • As a member of the coordination team, contribute to the effective roll out and monitoring of the core cluster functions (as outlined by the IASC Reference Module) and to the Humanitarian Programme Cycle (HNO, HRP and CCPM),
  • Support the Cluster IM function and coordinate with others within the function to ensure effective communication, reporting and engagement,
  • Actively engage with other IMs through relevant IMWGs, including participating in the Cluster IMWG and representing the Cluster on the inter-cluster IMWG as relevant at National and sub-national level groups,
  • Promote harmonized and coordinated approaches to IM across partners, AoRs/ Clusters/ Sectors/ Working Groups and OCHA at National and sub-national level.

IM function support:

  • Implement an IM strategy and data collection and analysis plan at National and sub-national level that consider the information needs of stakeholders and that are compliant with standards and protocols for ethical data and information management and that is aligned with the national level IM strategy and plan,
  • Implement regular secondary data reviews and primary data collection including designing questionnaires using appropriate tools,
  • Conduct data processing including organizing, cleaning, triangulating, evaluating, and validating the data,
  • Analyse data to meet identified information needs of sub-national Cluster Group members and other stakeholders,
  • Create accurate, quality, and timely information products that are in line with agreed style guides,
  • Disseminate information and information products through appropriate channels,
  • Maintain and ensure the accessibility of a common and shared secure storage system,
  • Gather feedback on IM products and use to make improvements.

Needs assessment and analysis:

  • Working collaboratively with other members of the Cluster at national and sub-national level, contribute to the planning and implementation of needs assessment and analysis, including joint assessments and analysis, as requested,
  • Collect information on economic needs, markets, and price monitoring to support the equal consideration and use of all programme delivery modalities (in-kind, cash, voucher and services) as relevant at sub-national level,
  • Work with sub-national Cluster participants to identify information gaps, agree and implement ways to bridge those gaps by providing technical support to partners,
  • Analyse needs assessment data to provide required information for the HNO including estimating People in Need (PIN),
  • Contribute to the comparison and alignment of joint needs analysis findings with other AoRs/ Clusters/ Sectors/ Working Groups and participate in developing reports as relevant at sub-national level.

Strategic response planning:

  • Implement partner presence mapping at national and sub-national level,
  • Contribute to strategic planning, response prioritization and the development of the HRP or other response plans as relevant, including the formulation of objectives, indicators and targets, prioritizing response modalities and activities, identifying and quantifying inputs and the curation of data.

Resource mobilization:

  • Monitor and analyse the national and sub-national Cluster financial situation and support financial tracking,
  • Support and advocate with Cluster partners for financial reporting on the Financial Tracking Service (FTS),
  • Support evidence-based advocacy and resource mobilization by providing accurate, relevant and timely data, information and information products.

Implementation and monitoring:

  • Implement and maintain a National and sub-national Cluster monitoring plan and associated databases, including a response monitoring (3/4/5Ws) database that is in line with and contributes to national level databases,
  • Ensure the National and sub-national Cluster/ Sector/ Working Group monitoring plan, and 3/4/5Ws include programme delivery modalities (in-kind, cash, voucher and services),
  • Support national and sub-national Cluster members to contribute timely and quality periodic monitoring reports on Cluster/ Sector/ Working Group and OCHA platforms,
  • Support monitoring in the areas of information flows, dissemination, processing, analysis and dissemination,
  • Contribute to quantitative and qualitative gap and coverage analysis to identify spatial and temporal gaps, overlaps and coverage of the sub-national Cluster/ Sector/ Working Group humanitarian response,
  • Monitor adherence to relevant sector quality standards, regulations and codes at sub-national level.

Operational peer review and evaluation:

  • Participate in the annual cluster coordination performance monitoring (CCPM) exercise and annual review,
  • Contribute to sectoral and broader humanitarian evaluations.

Accountability to affected people:

  • Be accountable to affected populations by encouraging the meaningful participation of affected people, maintaining an effective feedback mechanism and handling complaints appropriately, by ensuring data about the most vulnerable is systematically collected and analysed, and by encouraging partners to work accountably,
  • Ensure the inclusion of cross cutting issues (age, child protection, disability, gender, gender-based violence (GBV) mitigation and response and HIV & AIDS) in Cluster/ Sector/ Working Group data collection, analysis and dissemination,
  • Adhere to child safeguarding and PSEA policies including procedures for challenging and reporting incidents.

Strengthen national and local capacity:

  • Support or implement actions to strengthen local and national leadership and capacity by encouraging participation of local and national actors in the IM activities of the sub-national Cluster/ Sector/ Working Group and providing support to partners to overcome technical and operational challenges in participating in IM activities,
  • Implement an IM capacity assessment and capacity development plan for sub-national Cluster/ Sector/ Working Group partners.

To qualify as an advocate for every child you will have:

Recruitment Qualifications:


  • A university degree in one of the following fields is required: Information Management or Information Systems, GIS Information Technologies, Computer Science, Statistics, Social Sciences, or another subject area relevant to Information Management or to the Cluster/ Sector/ Working Group.
  • Formal training in AoR/ Cluster/ Sector/ Working Group Information Management or an advanced university degree are considered an added advantage.


  • A minimum of 1 year of professional experience in information management, data management, geographical information systems, assessments, situation analysis and/or PM&E with the UN and/or NGO is required.
  • Experience in demonstrating strong information management skills in a professional context is essential for this post.
  • Experience in a humanitarian context is required.
  • Experience working in the humanitarian coordination system is considered an asset.
  • Extensive work experience outside the humanitarian sector which is relevant to this post may be considered in lieu of humanitarian experience.

Language Requirements:

  • Fluency in English and the official UN language of the duty station are required. Knowledge of other official UN languages is considered an asset.