Information Management Officer

United Nations Development Programme, Damascus, Syria

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
18th January, 2019

Job Description


Information management is a core component of a comprehensive support strategy for the humanitarian community. The Information Management Unit (IMU) will work to advocate for an environment whereby relevant data (GIS, non-spatial tabular, statistical, etc.) can be brought into a structure that supports the efficient management of data and information in the context of the humanitarian response.

Expectations of the humanitarian community specific for IM include:

  • to ensure the collection, supply and exchange of information supportive to the humanitarian community;
  • to coordinate the analysis of data and information about the humanitarian situation;
  • to identify needs and gaps as well as duplication of data and information;
  • to support the development of consistent assessments - especially of vulnerabilities;
  • to support the contingency planning process.

Key activities will include:

  • Developing and maintaining information management tools (especially the 4W - Who, What, Where, When database and Contacts Directory);
  • Providing geographic information services (i.e. RS/GIS/mapping);
  • Establishing and further developing interactive visuals and website as the backbone of an information dissemination strategy;
  • Supporting information management activities by sector lead agencies, including adaptation of standards for the collection, collation, analysis and dissemination of data to the locally agreed environment.

Duties and Responsibilities

Under the direction of the Head of the IMU, the incumbent will perform the following functions:

Support the development and maintenance of the humanitarian databases including 4Ws, inter-agency operations to aid in the tracking of humanitarian focused activities:

  • Support the management of the 4W, and inter-agency operations database to identify and track through various information sources the humanitarian/development activities and to present the information in various forms/formats and levels of detail;
  • Develop new features to the humanitarian database to improve data collection;
  • cleaning, consolidation as well as retrieval and distribution. This part of the work requires a strong level of technical ICT expertise in the areas of programming and/or scripting specifically in PostgreSQL, R language & JavaScript);
  • Promotes the collection, consolidation, collation and standardization of baseline datasets;
  • On a regular basis, collate and disseminate products such as response, operations maps, etc. through appropriate medium & formats to the humanitarian community.

Support in the development of geographical information products (i.e. maps, but also metadata, data dictionary, etc.):

  • Produce maps and other related information products by using standard GIS software tools and related attribute and/or descriptive data. This component of the work requires a strong practical knowledge of relational database software like MS Access, MS Excel;
  • Collect, extract, organize and file geographical data on humanitarian activities for the purpose of creating an archive of humanitarian information products.

Helping to provide general IM support as well as data/information to the Humanitarian community in Syria:

  • Assist in collecting, formatting, verifying, and distributing emergency humanitarian intervention matrix to track responses, reduce duplication, redundancies and ensure timely response by the humanitarian partners and simultaneously identify gaps to trigger quick response;
  • Provide basic graphics/design support for various graphics, presentations, as well as the layout of reports, and development of high quality visual products (typically these are: maps, tables, graphs, photos, etc.);
  • Facilitate regular sector information administrators through the Damascus based Information Management Working Group (IMWG);
  • Provide support in the preparation of meeting minutes and other technical reports relevant to the range of IMU activities.

Assist with the development and perform maintenance tasks for Humanitarian web presence in Syria:

  • Work with the Graphics Designer in the development & maintenance of interactive dashboards and web-based applications;
  • Technical support in the process of creating/editing web-based content;
  • Any other tasks requested by the Supervisor and Head of Office.

Impact of Results:

The key results have an impact on the overall Humanitarian Activities to alleviate human suffering by increasing awareness of humanitarian effects, promoting adherence to humanitarian principles, inspiring humanitarian action, and giving a voice to victims of conflict or disaster.


Corporate Competencies:

  • Demonstrates integrity by modeling the UN’s values and ethical standards;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Treats all people fairly without favoritism.

Functional Competencies:

  • Teamwork: Excellent interpersonal skills, including ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
  • Planning and Organization: Develops clear goals that are consistent with agreed strategies, able to Identify priority activities and assignments, adjusts priorities as required, foresees risks and allows for contingencies when planning, Uses time efficiently.
  • Communication: Excellent communication (spoken and written) skills, including the ability to convey complex concepts and recommendations to staff at senior levels, both orally and in writing, in a clear, concise style.
  • Creativity: Actively seeks to improve programmes or services, offers new and different options to solve problems or meet client needs, promotes and persuades others to consider new ideas.
  • Technology Awareness: Fully proficient computer skills and use of relevant software and other applications, e.g. word processing, spreadsheets, internal databases, Internet, etc.

Required Skills and Experience


  • Master’s degree in Computer Sciences, Engineering, GIS, Informatics or related field or equivalent professional experience;
  • Good computer skills and knowledge of social media.

Experience: A minimum of 2 years of relevant professional work experience for MA holder (4 years’ experience for BA holder) in Information Technology or a related field at the national or international level in the area of Knowledge/Information Management or related field Previous relevant experience with UN and the NGO sector is an advantage.

The following skills are required:

  • Strong database design and management skills (familiarity with software such as (PostgreSQL, R language & JavaScript,);
  • Good knowledge of GIS systems and supporting software (ESRI ArcMap10.0 are required), and experience in the development and management of spatial/geographic data layers;
  • Solid knowledge of MS Office software products is required (especially: MS Access, MS Excel, MS Power-point, MS Word);
  • Web design and database programming/administration skills (familiarity with PHP, HTML, DRUPAL, etc.).

The following skills are desirable:

  • The understanding of indicators and their development;
  • Publication development/production, especially drafting text, design of graphic elements and layout;
  • Public speaking — able to make presentations & chair meetings in English and Arabic;
  • Knowledge/familiarity with: Google Earth, Erdas Imagine, Adobe Photoshop, Indesign and Illustrator.

Languages: Proficiency in English and Arabic is requirement.


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