The incumbent is responsible for the Fund’s UNJSPF-PA information systems and communications technologies and coordinating the implementation of the CARE strategy and other strategic decisions. The Chief will establish training plans for information and communications technology staff and provide the necessary tools for supporting knowledge exchange and cooperative work. The Chief will also be engaged in business transformation, process optimization, cultural improvement, and systems implementation.
Responsibilities:
Formulates and implements the substantive work programme of the Information Management Systems Service (IMSS).
Oversees the management of activities undertaken by the IMSS, ensuring that programmed activities are carried out in a timely fashion.
Collaboratively co-ordinates work in the different areas both within IMSS, the broader UNJSPF-PA Fund, and with member organizations of the Fund UNJSPF.
Provides technology leadership and support for the UNJSPF-PA, member organizations, beneficiaries and participants.
Develops solutions to complicated problems leveraging technology to bring about improvements in productivity and quality.
Supervises staff, consultants and outsourcing arrangements.
Manages projects that focus on the achievement of the strategic goals of UNJSPF-PA, productivity enrichment, risk assessment and mitigation, and security.
Ensures that security and protection are embedded in all IT solutions.
eads change management activities in support of the implementation of ICT (information and communication technology) strategy of the UNJSPF-PA; in particular, coordinates the development and implementation of the multi-year ICT road map of UNJSPF-PA. post-implementation enhancements and maintenance of the UNJSPF’s Integrated Pension Administration System (IPAS).
Participates in the Fund’s strategic planning and implementation of business solutions that leverage information technology to improve the efficiency and effectiveness of the Fund.
Supervises the provision of information to member organizations, participants and beneficiaries.
Co-ordinates and oversees the preparation of reports for presentation to intergovernmental bodies such as the Pension Board, Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, the General Assembly and other policy-making organs, as appropriate.
Reports to intergovernmental bodies on budget/programme performance or on programmatic/ substantive issues, as appropriate, particularly those presented in biannual and/or annual reports.
Assists the CEPA and the Deputy CEPA in preparing the work programme of the Service, determining priorities, and allocating resources for the completion of outputs and their timely delivery.
Undertakes or oversees the programmatic/administrative tasks necessary for the functioning of the Service, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance (PAS), interviews of candidates for job openings, evaluation of candidates and preparation of inputs for results-based budgeting.
Recruits staff, taking due account of geographical and gender balance and manages, guides, develops and trains staff under supervision.
Fosters teamwork and communication among staff in IMSS and across organizational boundaries.
Leads and supervises the organization of meetings, seminars, etc. on substantive issues.
Manages the substantive preparation and organization of such meetings or seminars.
Participates in international, regional or national meetings and provides programmatic/substantive expertise on an issue or holds programmatic/substantive and organizational discussions with representatives of other institutions.
Represents the IMSS at international, regional or national meetings.
Education:
Advanced university degree (Master’s degree or equivalent degree) in Information Systems or related area.
A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Specialized technical training in various areas such as management, and payroll, insurance, pension, or accounting systems is required.
Work Experience:
A minimum of fifteen (15) years of progressively responsible experience in managing, planning, designing, implementing, maintaining ICT systems and services in international environments is required.
Experience in using information technology governance models (i.e., ISO/IEC 38500; COBIT, or equivalent), and information technology service management frameworks (i.e., Information Technology Infrastructure Library, (ITIL) or equivalent) framework is required.
Experience in continuous business process improvement and re-engineering techniques is required.
Ten (10) years of experience in managing large professional teams is required.
Experience in ICT strategic management, change management, and project management is desirable.
Experience in emerging technologies including artificial intelligence and robotic process automation, is desirable. Experience in managing global help-desk operations is desirable.
Languages:
English and French are the working languages of the United Nations Secretariat.
For the post advertised, fluency in English is required.
Knowledge of another official UN language is desirable.
