Information Management Team leader

Norwegian Refugee Council, Syria

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
8th December, 2019

Job Description

NRC currently has more than 2,000 staff in the Middle East region assisting people displaced by conflict in Syria. As a leading humanitarian organization, we support displaced persons by implementing programs across the Shelter, Education, Food Security, Information Counseling and Legal Assistance (ICLA) and Water, Sanitation and Hygiene (WASH) sectors with strong protection and resilience focus integrated into our programs. In the Middle East, NRC has over 3000 staff dedicated to assisting people affected by the conflict in Jordan, Syria, Lebanon, Iraq, and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, Water and Sanitation Hygiene, Food Security, along with Information Counselling and Legal Assistance (ICLA) to forcibly displaced people. The Syrian Crisis is well into its eight-year, but the level and intensity of conflict in the country remain high. Humanitarian and protection needs continue to grow inside of Syria as a result of the ongoing conflict and consequent complex emergency situation in which displacement is both massive and widespread.

Generic responsibilities:

  • Management of project staff
  • Implement a plan of action for the delegated portfolio of Shelter/WASH projects (activities, and project documentation)
  • Day to day follow of progress in project implementation
  • Ensure compliance with NRC policies Shelter/WASH tools, handbooks and guidelines
  • Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
  • Promote and share ideas for technical improvement
  • Prepare periodic progress reports and other documents
  • Ensure capacity building of project staff and transfer key skills
  • Liaison and collaborate with relevant local authorities and stakeholders
  • Promote the rights of IDPs/returnees in line with the advocacy strategy

Specific responsibilities:

  • Project Cycle Management (PCM). Responsible for the successful implementation of all Shelter and WASH projects related information management system including progress against targets, delivered through direct or partner-led modalities throughout the full project cycle. The position-holder may be required to represent the Information Management team in PCM meetings and to produce key PCM documentation (e.g. M&E Matrix, M&E Plan, Internal log-frame, etc.).
  • Capacity Building. Responsible for supporting the successful capacity building of NRC IM staff in relevant competencies. This includes ensuring performance management of all junior IM team members, identification of capacity building needs, and planning and resourcing capacity building initiatives within the framework of the NRC Syria Response strategies, tools, and guidelines.
  • Technical Quality. Responsible for ensuring implementation of high-quality Information Management system for Shelter and WASH projects by NRC/partners, in accordance with the agreed NRC Syria Response Office Country and Core Competencies Strategies, tools and guidelines. This includes – but is not limited to – ensuring the achievement of Complain Feedback Mechanism policy; compliance with global and country-level standards.
  • Information Management Development. Responsible for supporting high-quality core competency-level input into the Shelter and WASH program development initiatives (e.g. Digitalisation). This may include – but is not limited to – supporting Programme-level context & needs analysis, over-seeing primary needs assessment, providing quality control and overseeing the data that is being collected, identifying and addressing errors in collection or input pilot activities and meaningful engagement in relevant forums and learning events.
  • Monitoring and Evaluation Process. Responsible for accurate and high-quality Monitoring and Evaluation of NRC Shelter and WASH or related activities, including information management and archiving. This will include - but is not limited to – the successful implementation of output and outcome monitoring conducted by NRC, implementing partners and/or third parties. M&E activities will be conducted in accordance with the NRC Syria Response Office M&E Strategy, tools and guidelines. Reporting. As delegated by the line manager, responsible for accurate and high-quality contributions to the reporting of NRC/partner Shelter and WASH Area-level achievements through all relevant reporting mechanisms. This includes, but is not limited to, internal reporting mechanisms (e.g. NRC monthly reporting system, Andromeda, Andromeda Plus, CFM (Complaints and Feedback Mechanism reports), donor reports and inter-agency reporting of achievements (E.g. 4Ws, ISIMM).


Generic professional competencies:

  • Experience from working a (3) project implementation position in a humanitarian/recovery context
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal

Context/ Specific skills, knowledge and experience:

  • Minimum 2 years of experience of working in Information Management or Monitoring and Evaluation, or equivalent, preferably in an international NGO in an emergency or post-conflict setting, including M&E capacity and IM systems development;
  • Experience in Shelter and WASH Programming is preferred.
  • Bachelor Degree or above technical fields or similar;
  • Knowledge of the context in Syria;
  • Good communication and interpersonal skills.
  • Strong organizational and team working skills
  • Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access)
  • Understanding of data and information needs for program management and decision making;
  • Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods;
  • Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods;


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