The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. This internship is for two months with an opportunity to extend for up to six months depending on the needs of the Office. The internship is UNPAID and full-time. Interns work five days per week (35 hours) under the supervision of a staff member in the department or office to which they are assigned. This internship is within the Business Relationship Management Section of OICT. BRMS offers internship opportunities in three areas, with generic duties to:
Assist the Information and Communication Technology teams on various IT projects, services, and testing
Assist in administrative and substantive support to meetings and conferences, preparation of background documents and presentations, meeting minutes, handling logistics; etc.
Assist in documentation - mainly training materials, operational reports, manuals, and user-specifications
Support data analytics or data policy
Assist in other IT Functions as necessary
Work with Microsoft Outlook and other desk-top applications, specifically Microsoft SharePoint Hub
Work with MS Power BI, Tableau or other similar self-service analytics toolsets Interns will be requested to indicate their main preference among the three areas:
BUSINESS RELATIONSHIP MANAGEMENT
Assist the Business Relationship Managers in maintaining relationships with OICT clients and understand their needs, challenges, and priorities.
Work closely with OICT's client entities to understand their processes, identify pain-points and support in the development of their IT plans and roadmaps using potential technology solutions.
Log demands and client requests for new ICT capabilities or changes to existing ICT services and work in close coordination with BRMs.
Coordinate with users, vendors, and teams within the UN system on Information Technology services.
DATA ANALYTICS
Assist in the development corporate visualization solutions derived from multiple data sources using state-of the-art tools to enable insight and decision-making at various levels
Support the development of data models, including performance measures, to enable scorecard analysis
Build interactive dashboards and reports, using corporate analytics applications
Perform ad-hoc analysis and present results in a clear manner
Work with MS Power BI, Tableau or other similar self-service analytics toolsets
Work with relational databases such as SQL Server or other databases
Work with analytical techniques such as sentiment analysis, predictive analysis or social media monitoring STRATEGIC AND PROJECT SUPPORT
Help analyze performance across functional areas, including human resources, supply chain, healthcare, uniformed support, planning and operational support, HQ facility and administrative support
Support work on priority projects such as specific innovation initiatives including managing a SharePoint/Teams hub dedicated to the ongoing pilot project for the Operationalization of Telemedicine Capability for UN Peacekeeping Missions
Support design, drafting and implementation of strategic priorities such as departmental-wide performance framework, client relationship models, etc.
Qualifications/special skills
To qualify for an internship by the United Nations Headquarters Internship Programme, at least one of the following conditions must be met:
Be enrolled in a graduate school programme (second university degree or equivalent, or higher);
Be enrolled in the FINAL academic year of a university degree programme (minimum Bachelor's level or equivalent); or
Have graduated with a university degree as defined in (1) and (2).
Preferably in the areas of International Affairs, Information Policy or Law, Information and Data Strategy, Social Sciences, Statistics, Mathematics, Computer Science, Information Systems / Technology, Economics, Machine Learning, Data Visualization and Analytics, Web Analytics, Graphic Design, Web Design, User Interface Design, Human-computer Interaction, Digital Marketing or a relevant degree programme in a graduate school (second university degree or higher); or if pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages, have completed at least four years of full-time studies at a university or equivalent institution towards the completion of above-mentioned degrees. No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.
The knowledge and skills below are an advantage:
Knowledge and proficiency in Office 365 tools or their consumer equivalent
Knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure)
Knowledge of IT Service Management (ITIL Foundation) and Project Management (Prince 2) frameworks
Knowledge of using business intelligence tools for gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc.
Interest in developing sustainable ICT solutions, focusing on modern ICT
Interest and understanding of customer-oriented service delivery, with a focus on innovative enterprise ICT solutions, collaboration and customer experience
Understanding of data management, including real-time/streaming data, data warehousing and data cleansing
Experience in performance management, process, redesign, innovation
Experience with consulting projects
Languages
English and French are the working languages of the United Nations Secretariat. For the internship advertised, fluency in English is required. Knowledge of another official UN language is an advantage.
