The incumbent will report to the Senior Information Systems Officer. The United Nations Office of Counter-Terrorism (UNOCT) undertakes counter-terrorism capacity building projects at the global, regional and national level to contribute to the full implementation of all four Pillars of the UN Global Counter-Terrorism Strategy.
Responsibilities:
Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems.
Develops detailed system and other functional specifications and user documentation for major systems.
Handle, prioritize and process user support tickets and queries received from clients for computer application systems.
Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
Develops training materials, operating and user manuals; trains staff in assigned systems.
Develops disaster recovery plans and ensures appropriate planning and training of those responsible.
Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
Education:
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field.
A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree
Work Experience:
A minimum of five years of progressively responsible experience in planning, design, development, implementation, deployment and maintenance of computer information systems or related area is required.
Experience of ITIL, ITSM framework, Incident Management, Problem Management, Change Management and Administration of Ticketing/Monitoring tools (JIRA, Remedy, New Relic etc.) is required.
Experience working in various UN Secretariat organizations as well as agencies is an asset.
Familiarity with systems used in the UN, including their technical aspects and business functionalities is desirable.
Experience using "Agile" methodologies such as Scrum, Kanban and/or Test-Driven Development is desirable Experience in developing medium to large scale systems using Microsoft .NET/ C#, ASP.NET coupled with JS, AngularJS, WebAPI, Entity Framework is desirable.
A working knowledge of Ms SQL, MySQL, Elasticsearch cluster, Kibana and the ability to design databases is desirable
A working knowledge of Active directory, ADFS, DNS, Windows Servers is desirable
Languages:
English and French are the working languages of the United Nations Secretariat.
For the position(s) advertised, fluency in both oral and written English is required.
knowledge of French is desirable.
Knowledge of another official United Nations language is an advantage.
