The Regional Representative and/or Operations Manager and the technical guidance of the Information Technology Service (ITS), Division for Management (DM) at United Nations Office at Vienna/ United Nations Office on Drugs and Crime (UNOV/UNODC) located in Vienna.
Responsibilities :
The Information Technology Assistant will provide ICT services and implement ICT management systems, office automation and communications of the Regional Office.
The incumbent will liaise with ITS for the development of IT and communication support provided by ITS to the Regional Office.
He/she will work in close consultation with and under the overall technical guidance of ITS team.
Within delegated authority, the Information Technology Assistant will be responsible for the following specific duties.
Perform administration, operation, technical support, and monitoring of server systems.Liaise with ITSDs (IT Service Desk) for maintaining the efficient and reliable operations of server systems.
Serve as a team member in the planning, specification, design, development, implementation, and support of computer application systems; independently liaise with users to define and specify requirements.
Install computer application systems software and hardware according to specifications; monitor computer applications systems using appropriate monitoring tools and produce monitoring reports.
Prepare technical and user documentation for deployed computer application systems, as well as training materials and conduct technical presentations.
Requirements :
High school diploma or equivalent is required.
A minimum of seven years of progressively responsible experience in information technology and helpdesk support services at national or international level is required.
The minimum years of relevant experience is reduced to five for candidates who possess a first-level university degree or higher.
Work experience in network administration, providing support to management of hardware/software platforms, and telecommunications facilities is required.
Work experience using IT and computer hardware/software is required.
Practical experience on maintenance and administration of information and communication technology systems, including the management of file servers, web servers and messaging servers as well as LAN/WAN communication and equipment is required.
Work experience within the United Nations system or similar international organizations is desirable.
