Basic Functions

The IT Associate will provide support and maintenance to the Borno State Office computer equipment and network infrastructure to ensure stable operations. S/he will assist the IT Officer in implementing new IT solutions to improve business efficiency and productivity and will maintain/support implemented systems to ensure high end-user satisfaction.

Duties and Responsibilities:

• Assist in monitoring and troubleshooting Server Systems and Networks, automated backup and restore operations and mission critical applications such as email, file/print services and other line of business applications to allow IT respond proactively to emerging problems and perform ongoing IT “housekeeping” functions.
• Perform installations of operating systems, layered products, and third party products for multi-user computer systems that host corporate applications, databases and websites.
• Assist and perform software installations and upgrades as required.
• Assist in providing IT training on a periodic basis to project staff as assigned by manager.
• Perform daily and periodic backups of all data on the servers.
• Ensure communication devices (mobile phones, walkie talkies, CODAN radios, satellite phones) are working properly.
• Ensure timely updates to Server and Client Systems. Study and apply Security patches and other updates or service packs as required by supervisor.
• Provide on-going training to end-users and update of user manuals.
• Perform other duties as assigned.

Knowledge, skills and abilities:

• Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance.
• Communicate effectively with all levels of personnel on hardware and software needs.
• Advanced knowledge of Windows Server administration and Networking including Active Directory, Network Services - Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) etc.
• Advanced knowledge and experience with Microsoft Office and performance monitor applications.
• Advanced knowledge of Software Engineering, Software Development, Analysis, Project Management and Database development. Strong Competency in developing and debugging applications in languages/platforms including but not limited to C#, ASP.Net, PHP, Microsoft SQL, MySQL etc.
• Advanced knowledge and experience of web based, client/server and mobile applications.
• Perform detail-oriented work with a high level of accuracy.
• Excellent written, oral and interpersonal communication skills with ability to work as a team member.
• Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team.

Qualifications and requirements:

• BS/BA degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 3 – 5 years post national youth service relevant experience.
• Or MS/MA Engineering, Information Technology, Computer Science or its recognized equivalent, and 1 – 3 years post national youth service relevant experience.
• Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications
• Demonstrated success in multicultural environments is an advantage.
• Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.
• VSAT experience is preferred.

Source:https://fhi.wd1.myworkdayjobs.com/en-US/FHI_360_External_Career_Portal/job/Maiduguri-Nigeria/Information-Technology-Associate_Requisition-2020202214