Investigations Case Manager

Mercy Corps, Washington DC or Portland, United States

Skill Required:, HR and Admin
Preferred Experience: 
5 years
Closing Date for Applications: 
28th August, 2020

Job Description

General Position Summary

The Investigation Case Manager—Fraud & Corruption is responsible to allocate cases, manage caseloads, and support and conduct investigations into allegations of violations of code of conduct policies to ensure that Mercy Corps takes all reports of misconduct seriously and investigates thoroughly and impartially consistent with sector wide best practice and donor expectations. The Case Manager will supervise and support a team of dedicated Senior Ethics Advisors and Ethics and Assurance Managers in the field to support but not lead investigations from receipt of an allegation to donor notification through to submission of final investigation reports.

Essential Job Responsibilities

Strategy & Vision

  •  Manage investigations by setting clear direction and strategy; anticipate challenges and risks and identify strategies for mitigation
  •  Deliver quality results even under difficult or changing conditions
  •  See ideas through to completion with determination, acting decisively to course correct initiatives that aren’t working
  •  Ensure the capture of lessons learned from investigations for the agency to consider when revising policies, procedures, and training
  •  Identify and track data on investigations over time to inform learning, adaptation and improvement of Mercy Corps’ fraud and corruption prevention and response
  •  Lead and enable activities that enhance Mercy Corps’ reputation for analytical rigor and innovation and contribute to sector wide efforts to combat fraud and corruption

Investigation Management

  •  Allocate, coordinate and oversee all fraud and corruption investigations and investigator
  •  Ensure investigations are conducted in a manner that considers the safety and security of all involved, including risk assessments and mitigation
  •  Provide oversight on investigations
  •  Analyze workflow volumes and distribution to ensure complete and thorough investigations are completed on a timely basis.
  •  Individual investigator case management and tracking to support timely completion and to assist in mitigating investigative barriers
  •  Coordinate with other Case managers on complex cases and work-flow
  •  Review investigation reports for completeness and clarity
  •  Assess intake and investigation process as it evolves to identify opportunities for process improvement
  •  Effectively manage external investigator(s)

Investigation Communication

  •  Ensure timely and appropriate reporting of fraud and corruption incidents to donors, including reporting to and managing communications with Offices of Inspectors Generals for U. S. Government donors and coordinating with Mercy Corps Europe to ensure proper reporting to European donors; manage communications, updates and case closure notifications with donors as appropriate
  •  Provide initial allegation and case closure notifications to Country Director, and other Mercy Corps team members where appropriate, i.e. security, compliance, human resources
  •  Maintain appropriate confidentiality within the agency and with third parties

Team Management

  • Develop the capacity of the team, deepen understanding of their roles and assist with career development
  •  Assist team members with information, tools and resources to improve performance & reach objectives
  •  Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews
  •  Create and sustain a collaborative work environment of mutual respect where team members strive for the most ethical and comprehensive investigations possible. Encourage a climate of idea generation, open discourse, and honest communication, creating a trusting, inclusive team.
  •  Hire, orient and lead team members as necessary.
  •  Manage remotely based investigator(s) and co-investigator(s), and coordinate with country leadership in diverse time zones
  •  Strong investigative skills that include the ability to act as a lead investigator, to include the interviewing of subjects of complaints and witnesses, collection of potential evidence, and other related investigative skills.

Influence & Representation

  •  Maintain productive relationships with all stakeholders, including country teams, other headquarters functions, donors and regulators. Build mutually rewarding professional relationships inside Mercy Corps at all levels.
  •  Communicate effectively to ensure overall project targets and donor obligations are met.
  •  Remain up-to-date on relevant trends, training, and activities in global compliance and fraud and corruption investigations within the humanitarian and development sector
  •  Represent Mercy Corps in the Ethics community
  •  Highest levels of personal and professional ethical standards that set the example for the team and organization.

Supervisory Responsibility

  • Senior Ethics Advisors, Fraud & Corruption
  • Country-Specific Ethics and Assurance Managers (through dotted-line reporting
  • External Investigator(s)


Reports Directly To: Chief Ethics and Compliance Officer

Works Directly With: Relevant Headquarters and Field Teams, Case Manager for Safeguarding, and Case Manager for Global Human Resources

Knowledge and Experience

  •  At least 5 years of experience as a trained and practiced investigator is required.
  •  Demonstrated understanding of survivor-centric practice, regulatory standards and rules or the ability to learn quickly; understanding and experience with donor expectations in a humanitarian aid context is strongly preferred.
  •  At least 5 years’ experience in human resources or fraud and corruption.
  • Experience working with culturally diverse international teams and partners, living overseas, or spending a significant amount of time in foreign countries is preferred.
  • Previous supervisory experience and demonstrated ability to partner closely with direct reports and other team contributors.
  • Ability to navigate difficult circumstances with a calm demeanor and in a methodical, reasoned manner.
  • Strong analytical and problem-solving skills, effective organizational and interpersonal skills.
  • Strong written and verbal communication skills, including preparation of system documentation.
  • Strong investigative skills that include the ability to act as a lead investigator, to include the interviewing of survivors, subjects of complaints, and witnesses, collection of potential evidence, and other related investigative skills.
  •  Good project management skills, with implementation experience.
  • English fluency required; strong preference for additional fluency in French, Spanish and/or Arabic.
  • Additional experience as an ethics officer, attorney, or similar position is preferred.


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