ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization. Key Deliverables:
Develop, implement, and evaluate solutions and applications based on requirements and specifications provided by the WBG Library.
Maintain and provide day-to-day monitoring, maintenance, and ongoing support of the library’s solutions and applications.
Suggest improvements, additions, and changes based on client feedback.
Prepare and share documentation, training sessions, and knowledge transfer.
Specific Responsibilities:
Maintain library client-facing solutions, such as website, research guides, discovery services, and others as required.
Provide technical assistance, develop, and maintain integrations between library content and enterprise systems.
Deliver technical support to library clients, troubleshoot, and follow up with vendors and clients as needed.
Maintain user-friendly analytical dashboards to detect usage and trends of library content to inform decisions and initiatives.
Maintain databases and workflows for data collection for analytical dashboards.
Support access and authentication tools and initiatives.
Provide back-up support to the system librarians in managing library applications and solutions.
Support awareness and discovery projects of library content.
Evaluate emerging technologies to streamline user experience with library services.
Participate in bank-wide IT exercises as needed.
Train colleagues and end-users in using library digital services.
Perform other duties as assigned.
Selection Criteria:
Bachelor’s or Master's degree in information science or computer science or equivalent with 2 years relevant experience OR equivalent combination of education and experience.
At least three years of experience developing and delivering IT solutions.
Proven experience in the delivery of web-based applications.
Language requirement: Must be fluent in English (written and spoken).
Preferred candidates are currently based in Bulgaria.
Minimum Requirements:
Understanding and practical experience with APIs, experience with JSON, XML, XSLT, and web services.
Understanding and practical experience with programing languages (JavaScript, HTML, CSS, etc.).
Understanding or working knowledge with frameworks and libraries like .NET or Angular.
Analytical skills and experience on data visualization or logs analyzers tools (e.g. Splunk, Excel, Tableau, Power BI, or Adobe Analytics).
Ability to adapt and learn new technologies quickly.
Proficiency in large data file analysis and manipulation.
Desirable Requirements:
Understanding or working knowledge of SQL database management systems.
Experience with Single Sign-On (SSO) technologies (Azure AD, OpenAthens, etc.).
Experience with discovery technologies or integrated library systems e.g. Alma/Primo (Ex Libris)
Understanding or working knowledge of data programing languages (Python, R, Java, PHP, etc.)
Required Competences:
Strong communication skills.
Ability to analyze problems and offer targeted solutions.
Ability to keep the project on schedule and prioritize deliverables.
Ability to work both independently and within a team.
Ability to impart complex technical knowledge.
Ability to communicate technical information to clients at all levels.
Able to work in a fast-paced multicultural environment.
