IT Analyst

World Bank Group

Sofia, Bulgaria

Experience: 3 to 5 Years

Skill Required: IT and ICT

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
Key Deliverables:

  • Develop, implement, and evaluate solutions and applications based on requirements and specifications provided by the WBG Library.
  • Maintain and provide day-to-day monitoring, maintenance, and ongoing support of the library’s solutions and applications.
  • Suggest improvements, additions, and changes based on client feedback.
  • Prepare and share documentation, training sessions, and knowledge transfer.

Specific Responsibilities:

  • Maintain library client-facing solutions, such as website, research guides, discovery services, and others as required.
  • Provide technical assistance, develop, and maintain integrations between library content and enterprise systems.
  • Deliver technical support to library clients, troubleshoot, and follow up with vendors and clients as needed.
  • Maintain user-friendly analytical dashboards to detect usage and trends of library content to inform decisions and initiatives.
  • Maintain databases and workflows for data collection for analytical dashboards.
  • Support access and authentication tools and initiatives.
  • Provide back-up support to the system librarians in managing library applications and solutions.
  • Support awareness and discovery projects of library content.
  • Evaluate emerging technologies to streamline user experience with library services.
  • Participate in bank-wide IT exercises as needed.
  • Train colleagues and end-users in using library digital services.
  • Perform other duties as assigned.

Selection Criteria:

  • Bachelor’s or Master's degree in information science or computer science or equivalent with 2 years relevant experience OR equivalent combination of education and experience.
  • At least three years of experience developing and delivering IT solutions.
  • Proven experience in the delivery of web-based applications.
  • Language requirement: Must be fluent in English (written and spoken).
  • Preferred candidates are currently based in Bulgaria.

Minimum Requirements:

  • Understanding and practical experience with APIs, experience with JSON, XML, XSLT, and web services.
  • Understanding and practical experience with programing languages (JavaScript, HTML, CSS, etc.).
  • Understanding or working knowledge with frameworks and libraries like .NET or Angular.
  • Analytical skills and experience on data visualization or logs analyzers tools (e.g. Splunk, Excel, Tableau, Power BI, or Adobe Analytics).
  • Ability to adapt and learn new technologies quickly.
  • Proficiency in large data file analysis and manipulation.

Desirable Requirements:

  • Understanding or working knowledge of SQL database management systems.
  • Experience with Single Sign-On (SSO) technologies (Azure AD, OpenAthens, etc.).
  • Experience with discovery technologies or integrated library systems e.g. Alma/Primo (Ex Libris)
  • Understanding or working knowledge of data programing languages (Python, R, Java, PHP, etc.)

Required Competences:

  • Strong communication skills.
  • Ability to analyze problems and offer targeted solutions.
  • Ability to keep the project on schedule and prioritize deliverables.
  • Ability to work both independently and within a team.
  • Ability to impart complex technical knowledge.
  • Ability to communicate technical information to clients at all levels.
  • Able to work in a fast-paced multicultural environment.

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=23927&site=1