IT Analyst

World Food Programme, Barbados

Skill Required:, IT and ICT
Preferred Experience: 
5 years
Closing Date for Applications: 
7th December, 2020

Job Description

KEY ACCOUNTABILITIES (not all-inclusive)

In this role, you will be responsible for:

  • Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
  • Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
  • Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
  • Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
  • Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
  • Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
  • Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  • Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
  • Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  • Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.


  • Completion of secondary school education is needed. A post-secondary certificate in the domain of Information Technology is highly preferable. For post-secondary certificate holders, a minimum of five years of meaningful professional experience is required. For secondary certificate holders, seven years of meaningful experience are required.
  • Experience resolving significant technical issues and with the application of client services standards to resolve clients’ service problems is required.
  • Experience in handling country-level IT initiatives and working with different functions in defining IT requirements.
  • Proficiency (level C) in English is required.
  • Experience in the UN, NGOs and/or International Organizations will be considered a plus.
  • Official development training or certificate using MVC Falcon Framework and Tableau Desktop/Server is highly preferable.


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