Thinking of a Career in Emergency Management?
- BY Nicole Pelette
About the World Bank Group:
Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.
The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.
The Global Telecom and Client Services (ITSGC) department provides global communications and client services, products and support for all member organizations across the World Bank Group. Services provided by ITSGC include; global network, unified communications (Telephony and Video-conferencing), end-user device and mobility service provisioning, IT support, as well as coordination and implementation of all infrastructure projects facing WBG country offices.
The Unified Communications (ITSCU) unit is seeking an experienced IT professional who will support the current Contact Center Enterprise and IP Telephony infrastructure that has been deployed for World Bank Group users globally. This position will report to the ITSCU Service Manager for Voice Solutions
and support the unit’s work program and service delivery to institutional business clients. The position will work closely with other teams within and outside of ITSGC, including the video services team, the network engineering team, server and infrastructure delivery teams, as well as client services colleagues.
Duties include implementation, maintenance, administration, documentation, troubleshooting and support of ITSCU's Cisco based Contact Center Enterprise architecture; comprising of CVP, VXML gateway, CUIC, ICM, Finesse gadgets and Recording components together with core Cisco UC components.
The successful candidate should be well versed in Cisco Contact Center Enterprise and Unified Communications technologies, and who also has a working knowledge of Cisco Voice and Network components coupled with system administration. He/she will be a methodical problem solver and will analyze and resolve business challenges. He/she must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.
This position is based in Chennai, India and will be participating in an on-call rotation and may be called upon to work off-hours to support customer escalations. Some weekend, evening and shift work and standby support will be required.
Roles and Responsibilities:
Preferred additional Skills: