Under the direct supervision of the Head, Information and Communication Technology (ICT), the incumbent is responsible for solving technical problems interrelated with IT disciplines while liaising with colleagues within ICTS, and for carrying out a wide range of maintenance tasks within Apple’s Operating Systems.

Essential responsibilities include:

• Provide 1st line user support and provide basic training to users related to Apple hardware and software which runs on the Apple platform
• Solve technical issues
• Install ICTP standard software and other specific software on Apple computers
• Perform system upgrades related to the Apple platform
• Collaborate with colleagues on connectivity matters related to Apple system

Required Qualifications:

Education:

• Completed secondary, technical and/or vocational school.

Work Experience:

• At least three (3) years of relevant working experience in administrative/technical/IT support services. 
• Experience in providing software assistance to Apple computers
• Experience in user support services

Languages:

• Good knowledge of English (Written and spoken).

Source: https://careers.unesco.org/job/Trieste-IT-Assistant/763702002/