World Resources Institute , United States

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
18th August, 2018

Job Description

In this newly created position, you will have the opportunity to provide a broad range of support  to our IT department. This is an ideal opportunity to move your career toward managing day-to-day IT operations. Reporting to the IT Director and acting as their back up, you will assist in management of our IT network by providing effective organization and prioritization of large volumes of information. You will handle highly confidential and non-routine information, act as project manager for projects and independently field and respond to internal and external inquiries.

The Information Technology department sits in WRI’s Operations Team,. It is a core part of the Global Operations Team, providing support for WRI’s IT infrastructure across its network of global offices. This person will have a US focus but may also support WRI International Offices.

Job Responsibilities

  • Improve performance of the support desk and the maintenance of critical systems and services
  • Work towards the standardization and communication of processes and procedures
  • Maintain and align Active Directory, Azure, O365 User Profile information related interoperable systems
  • Apply a high degree of creativity to achieve big solutions through cost-effective strategies
  • Ensure compliance at all levels of operations
  • Globally manage and decrease risk associated with the protection of physical and electronic assets
  • Support Help Desk in asset management tasks, order processing and workflow
  • Coordinate employee onboarding/off-boarding/modifications across business verticals
  • Ensure quality control and data integrity across the technology stack
  • Assist in promotion and adoption of WRI systems
  • Coordinate IT responses to any audit requests, such as financial, accreditation, and technical
  • Support Electronic Content Management (ECM) administration including IT Intranet content management
  • Research and procure related products
  • Maintain global phone and video conferencing systems
  • Other tasks as necessary

Job Qualifications

  • Minimum of two years of relevant, full-time experience in information technology
  • Bachelor’s degree required with coursework or training in information technology or another relevant field preferred
  • In-depth knowledge of Office365 and related network software
  • Strong knowledge of Windows 10 and Mac operating systems
  • Previous experience with Meraki SD WAN networking configuration preferred
  • Strong organization and interpersonal skills
  • Ability to work independently as well as part of a team with minimal supervision


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