IT Operation Associate

Experience: 3 to 5 Years

Skill Required: IT and ICT

The Kananga Zonal Office has approximately 60 permanent users, using TEC services for the implementation and support of field operations. The management of technology and communication tools and support for users requires monitoring and presence for constant support.

This position is essential to provide support to all users with the current requirement for the use of new technologies for managing activities, beneficiaries and the digitalization of all our actions. This request is crucial to the operation and must be met urgently. This is the only TEC position within the Sub-Office, given the constraints of available resources.

MAIN DUTIES AND RESPONSIBILITIES (indicative and non-exhaustive list):

  • The position holder will be responsible for providing support to users in the field of IT services;
  • Under the administrative responsibility of the Head of Office and the technical supervision of the head of the IT unit. He/she will assume the following functions:
  • Coordinate the installation and maintenance of IT infrastructure and services to ensure their proper functioning
  • Ensure access control and equipment maintenance so that staff are well equipped for their work.
  • If necessary, organize training sessions to ensure optimal use of the tools and systems in service.
  • Assist in the preparation of documentation and guides for using the services.
  • Analyze and propose solutions for improving services and procedures in place Coordinate with all partners to adhere to security instructions.
  • Produce the reports defined as part of operations management
  • Maintain inventory and ensure regular maintenance of equipment, make recommendations as part of improving services
  • Follow emergency procedures in force in order to facilitate WFP operations in the context of the emergency and special security conditions
  • Carry out all additional IT tasks in support of PAM operations.



  • University level and various technical training in the fields of IT and telecommunications .

Experience wanted :

Management and administration of operating systems.

  • At least four years of professional experience at increasingly higher levels of responsibility in the field of information technology and telecommunications (desirable). Specifically, experience with LAN, WAN, WLAN, VSAT and PABX installation and troubleshooting, Exchange Server email system administration, Office 365 desktop application support, Microsoft Active Directory infrastructure, IT support and management. IT assets

Knowledge and skills:

  • Understand the technical aspects of your own work and apply them comprehensively and systematically to analyze customer technical issues and offer value-added advice and/or solutions;
  • Understand and follow the standards and protocols established for service excellence in own area in order to maintain delivery quality and customer satisfaction;
  • Demonstrate a working understanding of existing server software hardware and network management to resolve common user issues and tools.
  • Mastery of all MS Office 365 applications and other productivity tools.


  • Fluency in oral and written French is mandatory.
  • Knowledge of English is necessary.
  • Knowledge of the local language of the area is an asset .