IT Operations Assistant

World Food Programme, Central African Republic

Skill Required:, IT and ICT
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
8th July, 2019

Job Description

Under the direct and technical supervision of the Business Transformation Officer and the functional head of the ICT Unit, the IT Assistant - SCOPE will have:


Under the supervision of the ICT Unit Manager based in Bangui, the employee will be in charge of the following tasks

  • Support planned activities related to beneficiary registration. Participate in the registration of beneficiaries in the field, support the implementation of responses to complaints made.
  • Implement processes and procedures in data management such as biometrics.
  • Produce reports and report on data management and identify malfunctions and shortcomings during registration exercises.
  • Assist in the management and maintenance of SCOPE equipment used for registration, card printing and redemption of vouchers such as computers, printers and Electronic Payment Terminals (EPTs).
  • Assist merchants with the use of Electronic Payment Terminals (EPTs) and other accessories.
  • List and report on difficulties encountered during distributions.
  • Collaborate with local authorities to organize and plan beneficiary registration operations in the field.
  • Review data to assist in reporting on problems encountered while using SCOPE to assist all stakeholders in decision making.
  • Perform any other task related to this function.

Minimum level of education:

Education: Bac + 3 in science or technology: electronics, computer science or telecommunications

Experience: Academic or professional experience in computer science. • Has Level 1 computer problem-solving experience and knowledge of beneficiary management

Expected results :

  • Effective support to operations in the country through a smooth operation of SCOPE
  • Effective and effective management of the means put in place: quick treatment of incidents and problems and follow-up with other units
  • Excellent user support

Language: Good knowledge of French. Knowledge of English desired


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