To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services. Under the direct supervision of the Deputy Head of the TEC unit, Mogadishu and the overall supervision of Head of TEC, the incumbent will be responsible for the following duties:
Responsibilities:
Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.
Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
Follow-up on all open and pending tickets and collaborate with different team to resolve and close.
Deploy Digital Assistance related hardware and software applications/programs, utility and auxiliary software and conduct pre-deployment field missions assessment missions as required.
Perform Analysis, diagnosis and resolution of Digital Assistance Services related problems for end users, recommending way forward or escalating as required.
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Perform basic beta testing and support the roll out of new versions of centrally supported systems to ensure software is operational for WFP staff and Document software and hardware failures and escalated for corrective actions.
Education:
Completion of secondary school education Or University Degree in Information and Communication Technology supplemented with Server, Networking, Security and IT Governance certifications.
Work Experience:
At least six (6) years of experience with a secondary school certificate.
University degree (Diploma/Bachelor’s) with a minimum of two (2) or more years of experience in ICT or related field.
Languages:
Fluency (level C) in English language and Somali Language.
