IT Operations Associate

World Food Programme, Istanbul, Turkey

Skill Required:, IT and ICT
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
8th May, 2021


Job Description

JOB PURPOSE

  • To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

  •  Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
  •  Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
  •  Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
  •  Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
  • Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
  •  Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
  •  Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  •  Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
  •  Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  •  Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
  •  Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  •  Providing technical assistance to the UN sister agency in the shared premises.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Language: Fluency (level C) in English and Turkish languages.(Written and Spoken)

Experience: Typically 6 years of relevant work experience, or a Bachelor’s Degree in the relevant functional area and 3 years of relevant work experience.

Source:https://career5.successfactors.eu//career?career_ns=job_listing&company=C0000168410P&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=14...


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