IT Operations Associate

World Food Programme, Sanaa, Yemen

Skill Required:, IT and ICT
Closing Date for Applications: 
28th September, 2021

Job Description


  • These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or IT Solutions Developer.
  • At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis.


  • To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements.

KEY ACCOUNTABILITIES (not all-inclusive)

  • Write program code in order to support the development and implementation of efficient and effective IT solution components.
  • Keep up-to-date technical systems documentation for developed IT solutions in order to support systems maintenance.
  • Perform unit and integrated testing of new, enhanced or fixed code in order to ensure completeness and adherence to technical specifications.
  • Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP’s IT standards, guidelines and procedures.
  • Assist in the release of IT systems and provide early life support in order to prepare for and enable proper use of the IT solution.
  • Resolve users queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided.
  • Assist in the preparation of materials and the delivery of trainings on automated business processes to ensure efficient and effective use of IT inhouse and corporate systems and applications.
  • Collect and collate data, conduct basic analysis to support the development of accurate reports.
  • Perform other related duties as requested.


  • Has aided IT team members in building technical skills and staying abreast of industry developments.
  • Has gained knowledge of technical issues through exposure to IT operations.
  • Has been a main team member of the design, development, and implementation of software applications for a reputable organization.
  • Worked as backend developers using PHP, Ruby,, or Python and to be proficient at working with databases like MySQL, Oracle, and SQL Server.
  • Has performed user support activities resulting in timely, high-quality delivery of services to user community.


Education & Experience: First University degree in Computer Science/software engineering with 4 years of work experience in software development and digital service delivery with a reputable organization is required.

Language: Fluency level C in both oral and written communication in English and Arabic.


Recommend your friend

Copyrights 2017. All rights reserved | Technology Partner: Indev Consultancy Pvt. Ltd