To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information services, to contribute to the effective delivery of Cash Based Transfers through Digital Assistance services.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in managing these systems.
Carry-out system and equipment maintenance tasks, such as installation and configuration of laptops, mobile devices and accessories, back-up system data and system protection and so on; to ensure they are running effectively and enable easy and efficient use.
Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder Units (Programme, Logistics, Administration, Finance, Procurement).
Perform basic beta testing and support the roll out of new versions of centrally supported systems to ensure software is operational for WFP staff, partners and service points.
Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
Perform basic analysis and reporting of incidents, data quality analytics and reporting to develop both analytical technical skills and knowledge and build awareness of industry developments.
Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE against those from the Mobile Network Operator.
With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Respond to queries from users, understanding and resolving issues, providing advice and ensuring Technology policies, CBT procedures, systems and tools are correctly applied to support them.
Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in TEC.
Accept responsibility for all Scope equipment under custody, ensuring its functionality and accountability;
Document all equipment loans to Partners and Traders in accordance with corporate standards (SOP);
Ensure that any faulty equipment is being processed for repair as soon as the fault is discovered;
Support Partners with Point-Of-Sale (POS) devices by providing training to Traders, Cooperating Partners and other Partner Humanitarian Agencies;
Closely follow-up with Global Scope Service Desk on all ICT issues and in collaboration with the dedicated ICT Officer - Operations;
Ensure that all technical information is shared timely to all team members.
Perform other ICT related duties as assigned.
QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED:
Education: Completion of secondary school education OR a university degree (Diploma/Bachelor) in Information Technology, Data Analytics, Computer Science, or other related fields.
Experience: At least four (4) years of professional experience in the implementation and maintenance of computer information systems or related areas, including resolving level 1 IT issues, with a secondary school certificate OR a university degree (Diploma/Bachelor’s) with a minimum of two (2) or more years of relevant experience in Information Technology, Data Analytics, Computer Science, or other related fields.
Language: Fluent knowledge (proficiency/level C) of English and Somali language.
