IT Services Delivery Management Intern

United Nations High Commissioner for Refugees, Kigali, Rwanda

Skill Required:, IT and ICT
Preferred Experience: 
Internship
Closing Date for Applications: 
22nd January, 2021


Job Description

Eligible Applicants

In order to be considered eligible for an internship, the following criteria must be fulfilled:

  •  Be a recent graduates are to be considered those  persons  who  completed  their  studies  within one  year  of applying for an internship with UNHCR or current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO; and
  •  Have completed at least two years of undergraduate studies in a field relevant IT and/or Telecommunications.
  • Additional Knowledge of computer application packages such as MS Office.
  •  Should not have other paid employment (unless willing to leave if hired for this position)

The ideal candidate will:

  •  Have strong academic performance
  •  Demonstrate interest in the work of UNHCR
  •  Be a competent user of standard word processing and spreadsheet software
  •  Be able to commit to a full-time position from July 2020 for a minimum of 6 months.
  •  Respect UNHCR's guidelines on confidentiality, UNHCR Code of Conduct and other UNHCR policies related to non-discrimination, Age, Gender and Diversity, Protection of Sexual Exploitation and Abuse and fraud

Duties and Qualifications

Duties and Responsibilities

  • UNHCR recognizes the important contribution that interns make by bringing new ideas and perspectives to the organization and seeks to ensure interns gain knowledge and practical experience related to their academic programme.  Under the supervision of the Associate ICT Officer, the intern will learn how to;
  •  Provide day-to-day ICT support to the UNHCR Rwanda Staff and offices to ensure that ICT equipment, connections are all well set and operational.
  •  Respond to business needs.
  •  Keeping ICT equipment (computers, copiers, printers, routers, switches, etc.) in good working conditions, by inspecting regularly the hardware and installations. If required, in consultation with the Senior ICT staff in the office, arrange promptly repairs or replacement as necessary according to established procedures.
  •  Assist in accomplishing ICT support activities in such a way that:
  •  Stay abreast of ICT new developments in order to provide best support and service to UNHCR staff.
  •  Monitor and keep a log of all requests for support
  •  Respond to ICT Support requests timely to ensure minimum disruption of service.
  •  Assist in carrying out minor hardware maintenance.
  •  Provide technical briefing/training on the equipment or local ICT resources to staff, ensuring that they can maintain/use the equipment.
  •  Develop and configure ICT Equipment/Kits used in the operation.

Required competencies:

  •  Empowering and Building Trust
  •  Analytical Thinking
  •  Innovation and Creativity
  •  Technological Awareness

Essential Minimum qualification and professional experience:

 In order to be considered eligible for an internship, the following criteria must be fulfilled:

  •  Be a recent graduates are to be considered those  persons  who  completed  their  studies  within one  year  of applying for an internship with UNHCR or current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO; and
  •  Have completed at least two years of undergraduate studies in a field relevant IT and/or Telecommunications.
  •  Additional Knowledge of computer application packages such as MS Office.
  •  Fluency in English and working knowledge of French and/or local language.
  •  Language Requirements
  •  Fluency in English and working knowledge of French and/or local language.

Source:https://public.msrp.unhcr.org/psp/RAHRPRDX/EMPLOYEE/HR/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId...


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