IT Support Assistant

Danish Refugee Council, Athens, Greece

Skill Required:, IT and ICT
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
26th February, 2020

Job Description


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


The Danish Refugee Council initiated its activities in the island of Lesvos in November 2015 due to the unprecedented influx of asylum seekers. Following new political developments and displacement dynamics in early 2016, DRC expanded its activities to the mainland to support the people living in several sites across the country. With offices in Athens, Larissa and Thessaloniki, it currently implements a wide range of activities, including Site Management Support, legal assistance, identification of individual needs and protection of highly vulnerable persons, access to services within and outside the hosting sites through cultural mediation, and non-formal education. DRC works closely with the refugee communities, the Greek authorities and other humanitarian actors to ensure a protective environment for refugees and asylum seekers in Greece.


DRC Greece is looking to recruit an enthusiastic professional to work for its Country Office, in Athens, as an IT Support Assistant. This position is under the management and the technical guidance of IT Support Officer. The IT Support assistant will be responsible for providing technical support to all DRC Greece Units.

Duties and Responsibilities

The position requires a good understanding of IT hardware and fluency in software packages including windows operating systems, Microsoft office applications and web platforms.

  • Provide IT assistance, hardware and software troubleshooting to staff
  • Conduct training to new staff, trainees and volunteers
  • Handle data in various formats and create reports
  • Assist and participate in the development of scripts
  • Assist and participate in the development of ad-hoc tools and software
  • Assist and participate in the development of databases
  • Perform other relevant duties as required by the line manager

Required Qualifications

  • Ability to work in multinational and multicultural environment.
  • Excellent verbal and written English skills.
  • At least one year of experience in relevant field.
  • Demonstrated skills in configuring and troubleshooting computers and network printers issues.
  • Fluent in Microsoft Office suite, Word and specifically Excel.

Required Skills & Qualities

Core Competencies of DRC:

  • Striving for excellence
  • Collaboration
  • Taking the lead
  • Communication


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